All posts by Paul Taylor

I'm learner, sharer and Innovation Coach at Bromford. As coach it's my job to develop a lab based approach to product and service development and to ensure a culture of creativity within the business. We have a track record in project delivery and service change that crosses all disciplines and has resulted in numerous acknowledgements and awards. I'm a regular contributor to forums , think-tanks , and research reports and often a speaker or advisor at conferences and events. I'm a huge enthusiast of social leadership and never far away from social media. Contact me at paul.taylor@bromford.co.uk

We Need To Promote Outcomes At Work Not Presenteeism

“Presenteeism is the biggest threat to UK workplace productivity. Workers coming in and doing nothing is more dangerous than absenteeism” – Professor Cary Cooper A full car park and people appearing busy at their desks is zero evidence that any meaningful work is taking place. UK productivity, our output divided by the hours spent producing ...

How To Find And Nurture Digital Readiness

When someone in public service says, ‘I don’t use social media. No one wants to know what I had for breakfast!’ I hear, ‘I don’t have the vaguest interest in understanding how an increasing number of citizens get information or choose to interact.’  – Leah Lockhart What are we doing about boosting the Digital IQ ...

We Need To Stop Talking About Change Or Get Comfortable With Failure

Every year businesses will embark on a series of reports , meetings, visioning sessions , training events and communication strategies. In almost every case the goal will be the same: to make fundamental changes to how business is conducted in order to cope with a new, more challenging environment. 70% of these programmes will fail. ...

How To Find And Kill Zombie Projects

According to Clayton Christensen , of the 30,000 new consumer products that are launched each year – 95% fail. Compare this with the public, voluntary and non-profit sectors – where hardly anything fails. The social sector must either be fantastic at launching new initiatives, or there’s a lot of things going on that shouldn’t still be living. ...

Avoiding The Iceberg of Organisational Change

Formal reorganisation is an elaborate illusion. Reorganisation has to be part of an organisation, not something done to it – Harold Jarche The concept of the ‘iceberg of ignorance’ – that most problems in organisations are invisible to leaders, and therefore unsolvable – was popularised by Sidney Yoshida in the late 1980’s. Nearly 30 years ...

Stop Talking, Start Experimenting

Thinking different isn’t enough, you have to act different – Jorge Barba I took a call this week from a person working for another organisation, we’ll call her Bill. Despite having a hugely supportive executive team the problems Bill faces are numerous: Managers are asking why are we working on a new initiative when the ...

Why Do We Still Need Managers?

“Management is not only dysfunctional, Management is also destructive” – Companies Without Managers Last week we held the first of the Bromford  #inspiremelab sessions – where colleagues curated and then discussed provocations around the future of how we work. We covered off a range of subjects but the conversation kept coming back to that opening quote ...

What Does Your Social Media Say About Your Organisation?

Please for the love of God can we stop with the Digital by Default, the Digital by Design – It’s just life! – Amy Nettleton There’s a danger we can overthink digital. Whilst organisations grapple with the ‘cultural challenges’ of digital transformation, real people – the citizens, customers and users with more important things to ...

Redefining Trust In A Digital Age

Trust is not coming back. Scepticism reigns, as it should. – Gerry McGovern Since the industrial revolution,  a trusting relationship between individuals and organisations has been the norm. This has shaped the way we communicate – both internally and externally. It has resulted in the issuing of corporate annual reports, press releases , customer satisfaction scores ...

Complex Problems Require Rapid Experiments

“Multiple iterations almost always beat a single-minded commitment to building your first idea” – Peter Skillman Most of you will have taken part in the Marshmallow Challenge or a variant of it. It’s the team exercise where you get a load of spaghetti, some tape, a marshmallow, a piece of string, and 18 minutes to ...