All posts by Paul Taylor

I’m a problem solver, facilitator, innovator and designer. I work with organisations to identify problems and solve them in ways that combine creativity with practical implementation. I have a track record in project delivery and service change that crosses all disciplines and has resulted in millions of pounds in business benefits. This work has resulted in numerous acknowledgements and awards. In 2013 I established Bromford Lab as a new way for the organisation to embrace challenge and adopt a ‘fast fail’ approach to open innovation. Nearly everything the Lab works on is openly accessible at www.bromfordlab.com. I'm a regular contributor to forums , think-tanks , and research reports and a speaker or advisor at conferences and events.

The Creative Value Of Open-Mindedness

Innovation is, essentially, about being endlessly curious. Curious, and a little bit paranoid that the way you do things isn’t the best way. Looking outside your organisation means gathering and understanding trends and weak signals that indicate emerging needs or opportunities. These weak signals are often overlooked or ignored by organisations that will only listen ...

How To Resist Corporate Hoarding

Many companies are still using software built or purchased from a time when Blockbuster were fining us for late returned videos. Most of the companies we admire for their innovation , your Amazons, your Netflixes or your Apples have no such legacy ways of working holding them back. They either cleared them out years ago ...

The Complex Problem With Big Change Programmes

Change-washing (noun): the process of introducing reforms that purport to bring about change but fail to result in any substantive shifts in systems, services or culture.  — Thea Snow and Abe Greenspoon One of the unfortunate side-effects of writing a post that becomes popular such as  People Aren’t Sick Of Change. They’re Just Sick Of ...

People Aren’t Sick Of Change. They’re Just Sick Of Change Programmes

I don’t buy into the idea that humans intrinsically hate change. I just think that by the time we’re in our 30s or 40s, lots of our experience of change – particularly in the workplace – has been more negative than positive. Instinctively rejecting it is a learned response – Tom Cheesewright People , we ...

Enabling A New World Of Public Service Delivery

The UK now finds itself in its lowest-ever position in the Global Trust Index, just one place off the bottom, with only Russia below it – Ed Williams President and CEO, EMEA The results are in: Nobody trusts anyone anymore. The 2020 update of the Edelman Trust Barometer, which aims to survey trust and credibility ...

Putting The Needs Of The User Before The System

Are some countries more innovative than others? Certainly many have tried to measure it, with the UK being outperformed by the likes of South Korea, Israel and Finland. As the CEO of Pfizer, Albert Bourla has said, the role of Government when it comes to encouraging innovation is crucial: “We need to make sure that ...

Moving From The Reactive To The Pre-Emptive

As Matthew Manos has written, many of us in the social sector are employed in the expectation that the things that go wrong will always go wrong.  Indeed, our work often profits from past societal failure rather than the contemplation of the signals of failures that have yet to exist. The entire premise relies on ...

Ending Our Obsession With Leadership

Organisations need to completely rethink what it means to lead. It’s not about one person or even those residing at the top anymore. In today’s world, everyone has to adopt a leadership mindset. We have to think of ourselves as members of a leadership community  — Patty McCord, former chief talent officer, Netflix Leadership worship ...

Collaboration, Creativity and Crap Offices: The Top Five Posts of 2019

The word blog is a conflation of two words: Web and log.  This blog is essentially a diary of what I’m thinking; albeit a diary that is meant to be read by others, and that hopefully inspires some creativity. I started the year with an intention to post each and every Friday – something I ...

The Problem With Seeing People As Vulnerable

Never mistake your Twitter feed for your country — Nick Cohen (@NickCohen4) December 12, 2019 Now, more than ever, it’s easier to exist within a bubble. We spend a lot more time communicating through screens than talking face to face. Our digital social networks are powered by algorithms designed to feed us information confirming what ...