All posts by Paul Taylor

I’m a problem solver, facilitator, innovator and designer. I work with organisations to identify problems and solve them in ways that combine creativity with practical implementation. I have a track record in project delivery and service change that crosses all disciplines and has resulted in millions of pounds in business benefits. This work has resulted in numerous acknowledgements and awards. In 2013 I established Bromford Lab as a new way for the organisation to embrace challenge and adopt a ‘fast fail’ approach to open innovation. Nearly everything the Lab works on is openly accessible at www.bromfordlab.com. I'm a regular contributor to forums , think-tanks , and research reports and a speaker or advisor at conferences and events.

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Two things you can’t say on Twitter…..

There are two opinions that are definite no-go zones amongst the liberal left twitterati. Opinions that , if you were to express them openly , could see you banished to the most remote, uninhabited and hostile parts of the social media planet.(Linkedin…..or even worse, Google+) What are they? 1 – Saying you think the NHS ...

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Job Descriptions are rubbish…..My Top 5 new rules

Did some work on some JD’s this week. I’ve been messing around them for some time – really struggling to articulate what I wanted. On Wednesday morning at 9:40am it struck me. Somebody , somewhere , about 50 or 60 years ago – decided what a JD should look and feel like. A lot of ...

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12 Weeks To Change Your Online Life (or hand your iPad back…)

I’ve had a breakthrough that I want to share. Last Week  I threw down a special challenge to some of our Board Members and Customer Stakeholders who we had struggled to get engaged in Online collaboration and Social Media. 3 Rules I’ll loan you an iPad for 12 Weeks. If it doesn’t change your life ...

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The Amazon Test – #CustomerExperience Blog Post

I ordered a Kindle Touch yesterday – expecting a delay as you usually get with new product launches. It was ordered online at 15.38pm. 1-Click. It arrived at my door at 7:35am this morning. It arrives charged. It knows my name. By 7:45am it is up and running and has my entire library on it. ...

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Highlights from Facebook for the Public Sector – Guest Post

It’s great when a colleague comes back really enthused from a conference. The following is a guest post originally published on our internal Yammer. Take it away @Helenatbromford : Attended a brilliant conference/’unconference’  in Birmingham which left me buzzing with ideas and excitement for social media and the possibilities of the ever changing world we’re all ...

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Thoughts from #nhcsocmed…….

Loved yesterday at the Northern Housing Consortium “Social Media Unconference”. As one of the presenters it is probably inappropriate that I enthuse too much. But for me it was a much needed firecracker amid the general tedium of UK Housing events. (Bet that’s the last time I get a speaking slot anywhere!) Why was it? Here’s ...

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Feeling like a somebody rather than a nobody…..

The other day I blogged about the negative press surrounding work experience. And about how employers have to think differently to create a positive experience that unlocks potential in people. Especially the people who are the future of work and will expect very different career paths than my generation. Quite by chance , Marie – ...

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On this work experience thing……..

  Designing The Experience of Work I hated my work experience. Two weeks spent making cup’s of tea and doing the filing for embittered old men. It instilled in me a fear of offices, old men and filing that took 6 years to get over.   Then I found a manager who helped me find what I liked doing. ...

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The UK doesn’t trust young people – New Blog

When I was on holiday I sent the following  couple of tweets: “Talking guy from neighbouring maharashtra. Trad fishing family now working in #mobile. State is as populous as Mexico and India’s richest”  “Massive number of #geny and enterprising – doing 2,3,4 different jobs. We better stop doom and gloom in UK or these guys will eat us ...

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The 2011 Top 10 Social Media Moments @bromfordgroup – My Pick

2011 has a been a pivotal year for the customers and colleagues of Bromford Group. They have embraced social media and used it in new ways to communicate about their work , lives , interests and idea’s. Here’s my personal Top Ten: 1 – Losing the Fear Factor. Deciding to allow all colleagues unlimited access ...