Bridging The Digital Divide – Blog Update. #digitalbritain


Met with BT and Citizens Online yesterday as part of our project to get 100% of our communities online – and doing business with us online –  by 2016. ( Blogs are brilliant – I just completely made that target up , but its my blog so who says it can’t  be true?) What we want to enable for customers is … Continue reading Bridging The Digital Divide – Blog Update. #digitalbritain

Customer Influence Blog Update – An #openbusiness


For me – an open business is one which conducts itself transparently and isn’t afraid to share what its senior leaders are thinking with its customers and its colleagues. The best idea’s and answers rarely come from executives but usually from listening to those closest to the product and closest to customers. Here is a … Continue reading Customer Influence Blog Update – An #openbusiness

Customer Annual Reports – A Million Pound Waste of Time – Blog Update #ukhousing


A customer mailed me last week about our latest reports. Here’s a snippet… ” I think these reports are largely a waste of time. The first priority of the tenant is their own home. As I have said before, if there is something wrong you will hear about it soon enough. Beyond that I doubt whether … Continue reading Customer Annual Reports – A Million Pound Waste of Time – Blog Update #ukhousing

Project E-bromford…….Broadband Pilot


Some great news to start the week. We’ve just heard that we have been chosen along with Newport City Homes to be amongst the first UK trialists in a project to provide housing association customers with low cost internet access. The idea is that BT will provide equipment, installation, support and an internet package. Microsoft … Continue reading Project E-bromford…….Broadband Pilot

Does involving customers in your business really lead to innovation?


Mario. Not Designed By Customers                                   It’s been interesting reading the Steve Jobs quotes circulating around the internet. The one that struck me most was this one:   “It’s really hard to design products by focus groups. A lot of … Continue reading Does involving customers in your business really lead to innovation?