A Design For Life – The Customer Deal – New Blog


It’s not often you get the chance to go back to the start. To redesign your customer experience from the beginning of the relationship About a year ago we started talking to customers about their part in our service offer. We had worked with them to develop a new Bromford Offer – based on the experiences of thousands of customers. It had … Continue reading A Design For Life – The Customer Deal – New Blog

Are we ready for the rise of the untethered customer? Blog update #ukhousing


“What is a smartphone anyway?” I was asked by a colleague this week. I broke into a cold sweat. Especially as it was during a meeting about digital inclusion. If this is the kind of question you hear asked often, you need to start worrying. Now. I love working in housing. Genuinely. But whilst we … Continue reading Are we ready for the rise of the untethered customer? Blog update #ukhousing

Bridging The Digital Divide – Blog Update. #digitalbritain


Met with BT and Citizens Online yesterday as part of our project to get 100% of our communities online – and doing business with us online –  by 2016. ( Blogs are brilliant – I just completely made that target up , but its my blog so who says it can’t  be true?) What we want to enable for customers is … Continue reading Bridging The Digital Divide – Blog Update. #digitalbritain

Project E-bromford…….Broadband Pilot


Some great news to start the week. We’ve just heard that we have been chosen along with Newport City Homes to be amongst the first UK trialists in a project to provide housing association customers with low cost internet access. The idea is that BT will provide equipment, installation, support and an internet package. Microsoft … Continue reading Project E-bromford…….Broadband Pilot

Bridging the Digital Divide – Project e-Bromford


I read an article today about “apple babies”. That’s kids under the age of two who automatically try to use a touch screen when handed a phone, conditioned as they are to expect that if something has a screen it should be capable of manipulation. There are clips on YouTube of japanese kids trying frantically … Continue reading Bridging the Digital Divide – Project e-Bromford