We Need Less Talk of Innovation and More Evidence of Impact


In my last post I looked at why change fails and how most corporate programmes are destined for failure. Year on year, huge resources are invested in them. Yet we somehow hope for a different outcome.  The biggest reason change fails is employee resistance. Indeed – it’s the downfall of nearly 40% of programmes. However, … Continue reading We Need Less Talk of Innovation and More Evidence of Impact

Why Change Fails: Four Ways To Hack Your Culture


All over the the world our organisations are experiencing profound change. The most common way to react to that is the corporate change programme. Every year businesses will embark on a series of reports , meetings, visioning sessions , training events and communication strategies. In almost every case the goal will be the same: to … Continue reading Why Change Fails: Four Ways To Hack Your Culture

Nine Things On Customer Experience And Innovation From Indonesia


I have a thing for travel. For me it’s as much about productivity as pleasure. I operate best in the four weeks before I go on leave and the four weeks on returning. In an ideal world I’d have a break every 10 weeks or so – but we don’t yet live in the world of … Continue reading Nine Things On Customer Experience And Innovation From Indonesia

We need to encourage organisations to seek risk – and forgive failure


“I’ve focused on the idea of failure being the engine for innovation. Not being afraid of failure but seeing it as a learning opportunity, and the value of getting out into the world and testing things earlier rather than later.” – Astro Teller, Captain of Moonshots, Google X Risk is still a toxic word across much … Continue reading We need to encourage organisations to seek risk – and forgive failure

12 Months of Failure: Lessons Learned in Year One of Bromford Lab


Guest post by Tom Hartland One year ago the Bromford Lab was established as a way of accelerating new ideas, driving innovation in the business and building our external networks. ‘Failing fast’ was a founding principle, any idea was a good idea and our 12 week window to complete work was the target to aim … Continue reading 12 Months of Failure: Lessons Learned in Year One of Bromford Lab

Lessons From a Year Spent on a Two Pizza Team


Work alone. You’re going to be best able to design revolutionary products and features if you’re working on your own. Not on a committee. Not on a team – Steve Wozniak In the early years of Amazon , as the company was in transition from fledgling startup to world-eating behemoth , managers held a corporate … Continue reading Lessons From a Year Spent on a Two Pizza Team