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How Social Is Your Organisation? 5 Things To Look For….

  How social is your organisation?  Are you the life and soul of the party? Or are you perpetually in the kitchen? And what do we even mean by being a social organisation anyway? In his thought provoking post “Let’s get Sociable” , Phil Jewitt asked what role digital engagement could play in connecting with the public ...

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An Opportunity 4 Employment

On Friday I was faced with a major dilemma – choose just one of three unemployed people , who also happen to be customers of ours , to be my personal assistant for 6 months. All deserve the opportunity , all desperately need someone to give them a break. I’m convinced companies need to think and ...

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Getting People Online (Lessons from my Mother)

On my recent holiday a surprising thing happened. Two emails from my Mom. From my Mom. Who , 9 months ago,  had never been online. I’m proud. But it’s been a difficult journey. This post is not about having a laugh at the expense of older people online. It’s an attempt to capture some of my ...

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The Delicate Balance Of Online and Offline Influence

“What is truly exciting about where we are today is that never before in our collective history has it been so accessible for absolutely everyone to provide their voice to the conversation. Where anyone with ‘humble beginnings’ can make a name for themselves.  Your ability to influence comes more from what you have to offer, ...

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The New Transparency

What does having an open social media policy say about a company? For me , it says nothing about social media and everything about trust. Trust in your people – you believe that they come to work to do good things , not wreck your reputation. Trust in yourself – you are an open business ...

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Digital Myths

How confident are you using the internet? On a scale of 1 to 10. And how confident would you say the average user of social housing is? Last week , I posted about the myth of social housing residents and digital inclusion. How 99% of our new customers said they had the ability to access the ...

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The Rules of Attraction

I was asked a question the other day: “No-one is engaging with our Facebook discussion. Will you have a look at it and tell us what you think?” I turned the question back on them. “If it was you. And you were the customer. Would you have joined in?” After a few seconds deliberation – ...

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The Great Divide?

Residents of social housing are , pretty much , excluded from access to the internet. If you believe everything you read. Grant Shapps MP once said Social Housing tenants live in a “digital apartheid” Martha Lane Fox has said that “Almost half” of the UK’s adult population who do not use the internet live in social ...

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What’s in a name?

How do you describe what you do? A few months ago an incredibly wise guy by the name of Bob Battye delivered a session to our Leadership team. He challenged us to re-write our Linkedin profiles describing what we were like as people – what we were actually about – rather than what we actually ...

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Let’s make job descriptions inspirational….

About 3 months ago I posted a blog/rant about why most Job Descriptions are complete rubbish. You know what I’m talking about. You read the one for the job you are doing now. Uninspiring: Although you said it was really really exciting at interview. Impenetrable: You had to search the web to understand some of ...

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