Innovation, the Death of Email and Star Wars. My top posts of 2015


It’s slightly self indulgent to do an end of year review of your own posts , but I do find it useful to reflect what’s gone down well and what’s not over the past 12 months. This has been a strange year for this blog as I started off posting quite prolifically before becoming far … Continue reading Innovation, the Death of Email and Star Wars. My top posts of 2015

We Need Less Talk of Innovation and More Evidence of Impact


In my last post I looked at why change fails and how most corporate programmes are destined for failure. Year on year, huge resources are invested in them. Yet we somehow hope for a different outcome.  The biggest reason change fails is employee resistance. Indeed – it’s the downfall of nearly 40% of programmes. However, … Continue reading We Need Less Talk of Innovation and More Evidence of Impact

Why Change Fails: Four Ways To Hack Your Culture


All over the the world our organisations are experiencing profound change. The most common way to react to that is the corporate change programme. Every year businesses will embark on a series of reports , meetings, visioning sessions , training events and communication strategies. In almost every case the goal will be the same: to … Continue reading Why Change Fails: Four Ways To Hack Your Culture

Nine Things On Customer Experience And Innovation From Indonesia


I have a thing for travel. For me it’s as much about productivity as pleasure. I operate best in the four weeks before I go on leave and the four weeks on returning. In an ideal world I’d have a break every 10 weeks or so – but we don’t yet live in the world of … Continue reading Nine Things On Customer Experience And Innovation From Indonesia

How Connected Citizens Are Mobilising Social Movements


This post is long overdue and has been sitting in my “must edit” file for a couple of months. The prompt to finish it has come from events in the past few days where online campaigns and watershed moments in the media (traditional and social) have again found our politicians wanting.  In June I was on … Continue reading How Connected Citizens Are Mobilising Social Movements

Our Next Innovation Challenge: Stop Talking To Ourselves


“Wicked problems”—ranging from malaria to dwindling water supplies—are being reframed as “wicked opportunities” and tackled by networks of non-governmental organisations, social entrepreneurs, governments, and big businesses. The challenge is connecting the players and closing the gaps. – William Eggars Global Public Sector Research Director at Deloitte, speaking at Lab Works 2015 I had one huge takeaway … Continue reading Our Next Innovation Challenge: Stop Talking To Ourselves