How to Make Innovation Part of Everyone’s Job


The average colleague has seven ideas per day about how they could improve where they work.  For our company that’s 9000 ideas per day. Or 3 million every year. But most of those ideas never catch fire. – Bromford Lab Tokyo, Japan 1936 – Kiyoshi Ichimura , the son of a poor farming family , has an … Continue reading How to Make Innovation Part of Everyone’s Job

It’s Time for Us to Unleash the Hidden Power in Communities


“It’s so tempting for those of us who provide services….support workers, housing providers, social workers, community workers, health visitors, GPs…to see ourselves as the ones with the gifts. The ones with the solutions. The superheroes ready to fly in and save people.  Maybe there is already a superhero living on their street”  – John Wade  … Continue reading It’s Time for Us to Unleash the Hidden Power in Communities

Best Practice, Benchmarking and the Race to Mediocrity


We must be different. We must be lopsided. No more herdlike regression toward the mean – we must find the things at which we’re great, and build on those – Tim Kastelle A few years ago my organisation adopted a new way of working. We implemented it , with the help of consultants, as it had achieved glowing … Continue reading Best Practice, Benchmarking and the Race to Mediocrity

The End of Trust (and how organisations can rebuild it)


We’ve seen an alarming evaporation of trust across all institutions, reaching the lows of the recession in 2009. Trust in government, business, media and non-profits is below 50% in two-thirds of countries, including the U.S, U.K, Germany and Japan. There has been a startling decrease in trust.  Richard Edelman The annual Edelman Trust Barometer is always fascinating reading … Continue reading The End of Trust (and how organisations can rebuild it)

Six Ways To Kill Email


Every week more and more organisations are waking up to the tyranny of email, and the part it is playing in the impending death of the office. We spend hours each week , up to four years of our lives, shifting low value (or no value) information from one place in our organisation to another. … Continue reading Six Ways To Kill Email

How To Get Better At Failing


“Make New Mistakes. Make glorious, amazing mistakes. Make mistakes nobody’s ever made before.” Neil Gaiman Just before Christmas – in my final catch up of the year with my manager  – a pretty significant thing happened. I was told that Bromford Lab seriously needs to up its failure rate in 2015. Welcome to the parallel … Continue reading How To Get Better At Failing