We need more people solving problems – not professionals.


Everyone has a story to tell, everyone has strengths beneath the conceptions that you have of them. But if you’re curious enough, you may just find that the answers you’ve always been looking for are there, often right beside you. – William Lilley Everywhere you look at the beginning of 2015 you will see a crisis. … Continue reading We need more people solving problems – not professionals.

2015: The year we put the social back into housing 


You can have super star status online without any official status offline; you can be a powerful chief executive offline with very little impact online – Victoria Betton  Just over two years ago I pronounced rather grandly that 2012 was the year we went social. The year the UK housing sector embraced new technologies embarking … Continue reading 2015: The year we put the social back into housing 

My Five Most Popular Posts of 2014


It’s the time of year to reflect on the past 12 months and consider where next – personally and professionally.  To that we also need to add our online profiles and give consideration to how we spend our digital time. The temptation with social is to spread yourself across every available platform – and I … Continue reading My Five Most Popular Posts of 2014

10 things we learned from launching an Innovation Lab


“If you are going to take an innovation job, make sure to buy yourself some time, and then, use that time to make sure you make a difference.”  Thomas Wedell-Wedellsborg It’s now over six months since we launched Bromford Lab. I’ve been asked about setting it up more than anything else I’ve done in my career, … Continue reading 10 things we learned from launching an Innovation Lab

A Revolution in Care Requires a Revolution in Thinking


It would appear that a revolution is required in our thinking of older people as a ‘demographic time bomb’, ‘burden’, ‘bed blockers’ and an economic liability all of which engender ageist attitudes. We’ need to recognise the contribution of older people in the workplace, supporting families, friends, neighbours and society. We also need to radically … Continue reading A Revolution in Care Requires a Revolution in Thinking

It’s our job to give customers a story to tell, not tell it for them…


“Guinness is lovely but it will always be the same, a (delicious) black and white drink – simple and unchanging. Subway do nice sandwiches. Lego make little bricks. The work of housing associations, councils, the NHS and other government departments is about our lives: it’s dramatic, it makes a difference to the way we live … Continue reading It’s our job to give customers a story to tell, not tell it for them…