Indifference Towards Truth: Rebuilding Trust In a Post Lockdown World


If ever there was a time for critical thinking to make a comeback it’s right about now. This post was written in week eight of the UK lockdown , 55 days in which we’ve generated more speculation, more opinion and more outright bullshit than at any other time in human history. (That statement , by … Continue reading Indifference Towards Truth: Rebuilding Trust In a Post Lockdown World

Death By Zoom: Have We Failed The Mass Home Working Experiment?


One of the few positives of the pandemic lockdown was the opportunity to reset the way in which we spend our working day. This was the chance to prove that remote work actually works. As someone whose job it is to run workplace experiments I’d say six or seven weeks is a very good point … Continue reading Death By Zoom: Have We Failed The Mass Home Working Experiment?

How Can We Move From Demand Led Service In The ‘New Normal’?


In the early hours of Good Friday I found myself undergoing emergency surgery after a complication during an earlier test. Even in the midst of some pretty intense pain I was unwilling to go to hospital – a mixture of fear of contracting a certain virus and some overly optimistic thinking about my super human … Continue reading How Can We Move From Demand Led Service In The ‘New Normal’?

Did A Virus Just Bring About The End Of The Office?


Remote work has accelerated 10 years in 10 days. The only thing that could pull people back to the office is the ego of the bad middle manager scared of losing control – Chris Herd The revolution in remote working , when it came, was peaceful. Orderly even. There was no fightback from technophobe hold-outs … Continue reading Did A Virus Just Bring About The End Of The Office?

Black Swans Can Inspire A New Era of Innovation


A black swan is an unpredictable event that is beyond what is normally expected of a situation and has potentially severe consequences. Black swan events are characterized by their extreme rarity, their severe impact, and the widespread insistence they were obvious in hindsight Back in November I was listening to a talk from Melissa Sterry, … Continue reading Black Swans Can Inspire A New Era of Innovation

The Way We Work Isn’t Working


The office, after management, is arguably the biggest inefficiency tax that organisations layer over themselves. They cost huge amounts to procure and maintain, they become an all too convenient base for meetings (another inefficiency tax), and they set a precedent for the expected hours that people are meant to work. Offices promote lengthy commuting which … Continue reading The Way We Work Isn’t Working