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Designing Out Problems Through Networks

On Monday I attempted my swiftest ever return to work after a trip. My plane from Zanzibar via Kilimanjaro and Doha landed at 6am. I was home by 8:30am, online by 9 and in work by 11.30am. I felt like The Man Who Fell To Earth. I’d had 16 days without any problems. Now – they ...

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Using Weak Signals To Determine Your Future Organisation

“Weak signals consist of emergent changes to technology, culture, markets, the economy, consumer tastes and behaviour, and demographics.  Weak signals are hard to evaluate because they are incomplete, unsettled and unclear” – Vijay Govindarajan. Luckily for us the future doesn’t arrive in an instant – but unfolds seconds at a time. Despite our organisational 2025 ...

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How To Make Complex Things Simple

I’ve just had to apply for a new passport. It’s one of those things that you generally only do every ten years or so. It prompts you to ruminate on a few things. Ageing: That old passport photo you were embarrassed about now looks like the ideal version of you. You shudder at the thought of ...

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Why You Need To Selectively Forget Your Own Past

Reset All Assumptions We must selectively forget the past. That means not accepting current practices but challenging underlying assumptions, our solutions and mindsets, and the way we tackle the problem. We need services designed as people need them – not as we have learned to do them. Bromford Design Principle 1 (Draft) I’m doing some work at ...

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Bending The Rules To Drive Frugal Innovation

The frugal innovation revolution, by making the means to innovate more widely available, has the potential to speed up the innovation process – Jaideep Prabhu  Jugaad is a Hindi word that roughly means ‘solution born from cleverness.’ It’s usually applied to a low cost fix or work-around. In a culture where people often have to make do with ...

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Resisting the Rush to Technology for Solutions

Is anyone else getting tired of the talk –  and it is mainly talk – of digital transformation? The endless rounds of conferences, clubs and lists of so-called digital leaders – all promising a tech utopia. At a recent event I observed an audience listlessly staring at their iPhones as a speaker described how digital was ...

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Can Working Out Loud Inspire Creativity and Inclusion?

Collaboration – for all the rhetoric – is much harder , and for many of us less preferable, than working in isolation. Today we’ve woken up to find the  UK has made a historic choice. A choice that could be interpreted as a desire to go it alone rather than working with others. To seize ...

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To Boost Innovation We Need To Make Ourselves Obsolete

If you’re of a certain age you’ll sometimes find yourself reminiscing about an age where things were built to last. My own mother swears her first washing machine lasted for over 20 years. Today,  Apple expects the lifecycle for an average iPhone to be just three. Firstly – this is almost certainly a rose tinted view ...

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Stepping Behind The Rhetoric of Digital Transformation

Fundamentally the challenge for current leaders and public sector organisations is the legacy thinking and a business model which is rooted in serving a de facto purpose which is disconnected from the people and places the organisation or leaders serve – Carl Haggerty   Yesterday I chaired an event where the CEO of HACT , ...

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How Organisations May Stifle Community Creativity

One of the many challenges for the public sector is that it must start believing in people and communities again. We know that many organisations are out of sync with technology , but there’s an argument that they are increasingly distant from an economy where sharing and collaboration trump paternalism and top down protocols. One of the ...

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