How Do We Know Our Organisations Are Really Succeeding?


Every day, organisations promise to make the world a better place. How do we know they are really succeeding? The National Health Service we are told is the world’s best healthcare system.  Yet the NHS has a poor record on one fairly important indicator – actually keeping people alive. We often hear that housing associations prevent homelessness , but … Continue reading How Do We Know Our Organisations Are Really Succeeding?

Is Your Organisation Making The Impossible Possible?


2016 was the year the social media bubble burst. The year we woke up to the fact that – despite what Twitter and Facebook tell us – a lot of people think exactly the opposite to what we do. It was us, not them, who were in a bubble. I spent New Year travelling – … Continue reading Is Your Organisation Making The Impossible Possible?

How To Fast Track Innovation


If you speak at conferences about innovation you’ll almost always encounter some frustrated people. They approach you at the end, or contact you a few days later. They often have one thing in common. They, and others like them , have ideas that are being shut down because they don’t fit the system. They tend not … Continue reading How To Fast Track Innovation

Designing Out Problems Through Networks


On Monday I attempted my swiftest ever return to work after a trip. My plane from Zanzibar via Kilimanjaro and Doha landed at 6am. I was home by 8:30am, online by 9 and in work by 11.30am. I felt like The Man Who Fell To Earth. I’d had 16 days without any problems. Now – they … Continue reading Designing Out Problems Through Networks

Can Working Out Loud Inspire Creativity and Inclusion?


Collaboration – for all the rhetoric – is much harder , and for many of us less preferable, than working in isolation. Today we’ve woken up to find the  UK has made a historic choice. A choice that could be interpreted as a desire to go it alone rather than working with others. To seize … Continue reading Can Working Out Loud Inspire Creativity and Inclusion?

It’s Time for Us to Unleash the Hidden Power in Communities


“It’s so tempting for those of us who provide services….support workers, housing providers, social workers, community workers, health visitors, GPs…to see ourselves as the ones with the gifts. The ones with the solutions. The superheroes ready to fly in and save people.  Maybe there is already a superhero living on their street”  – John Wade  … Continue reading It’s Time for Us to Unleash the Hidden Power in Communities