Paul Taylor

October 7, 2015

Nine Things On Customer Experience And Innovation From Indonesia

I have a thing for travel. For me it’s as much about productivity as pleasure. I operate best in the four weeks before I go on leave and the four weeks on returning. In an ideal world I’d have a break… Continue reading

September 4, 2015

How Connected Citizens Are Mobilising Social Movements

This post is long overdue and has been sitting in my “must edit” file for a couple of months. The prompt to finish it has come from events in the past few days where online campaigns and watershed moments in… Continue reading

July 18, 2015

Our Next Innovation Challenge: Stop Talking To Ourselves

“Wicked problems”—ranging from malaria to dwindling water supplies—are being reframed as “wicked opportunities” and tackled by networks of non-governmental organisations, social entrepreneurs, governments, and big businesses. The challenge is connecting the players and closing the gaps. – William Eggars Global… Continue reading

July 9, 2015

We need to encourage organisations to seek risk – and forgive failure

“I’ve focused on the idea of failure being the engine for innovation. Not being afraid of failure but seeing it as a learning opportunity, and the value of getting out into the world and testing things earlier rather than later.”… Continue reading

June 18, 2015

12 Months of Failure: Lessons Learned in Year One of Bromford Lab

Guest post by Tom Hartland One year ago the Bromford Lab was established as a way of accelerating new ideas, driving innovation in the business and building our external networks. ‘Failing fast’ was a founding principle, any idea was a… Continue reading

May 19, 2015

Five Questions for Prospective Digital Leaders

Engaged leadership in the digital era means not chasing the latest apps and gadgets. Being an engaged leader in the digital era means knowing what your goals are and what tools to use to achieve them. It also means being… Continue reading

April 24, 2015

Lessons From a Year Spent on a Two Pizza Team

Work alone. You’re going to be best able to design revolutionary products and features if you’re working on your own. Not on a committee. Not on a team – Steve Wozniak In the early years of Amazon , as the… Continue reading

April 5, 2015

Three Ways Organisations Kill Ideas (And How You Can Remove Them)

Many organisations , without realising it , act as inhibitors of innovation. Rules and protocols are put in place – often for very good reasons – that preserve the status quo. Over time, organisations develop a set of social norms – ‘the way we… Continue reading

March 12, 2015

Why Great Customer Experience Requires Great Design

Note to reader: This post was written on a smartphone over 14 days sitting on a beach. It was completed at an altitude of 35,000 feet after several white wines. I’ve chosen to publish it unedited to retain a tropical… Continue reading

February 10, 2015

How to Make Innovation Part of Everyone’s Job

The average colleague has seven ideas per day about how they could improve where they work. For our company that’s 9000 ideas per day. Or 3 million every year. But most of those ideas never catch fire. – Bromford Lab Tokyo,… Continue reading

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