The Problem With Professionals


Social progress is about the expansion of freedom, not the growth of services – Cormac Russell Our digital networks, Twitter, in particular, are unparalleled listening tools. I follow thousands of accounts, many organised into lists so I can get a sense of what’s going on in innovation, technology, health, housing – and the social sector generally. … Continue reading The Problem With Professionals

Reshaping Organisations Around What’s Strong – Not What’s Wrong


“ECONOMICS ARE THE METHOD: THE OBJECT IS TO CHANGE THE SOUL” This (pretty chilling) quote comes from Margaret Thatcher in 1981 – and ushered in an era that promoted the belief that social progress is achieved through the accumulation of wealth or status. Earn more, consume more, and you’ll be happy.  The legacy of this is … Continue reading Reshaping Organisations Around What’s Strong – Not What’s Wrong

How To Design For Better Outcomes


Our job is to the mind the gap between the bureaucracy of our systems and the opportunities in our communities – Cormac Russell Sometimes it’s preferable to pull the plug on a service before you see it collapse in front of your eyes. A recent report says we are trapped in a reactive spending cycle on public … Continue reading How To Design For Better Outcomes

How Not To Solve The Health, Housing and Care Crisis


Crisis (noun) ‘a time of intense difficulty, trouble, or danger’. ‘a time when a difficult or important decision must be made.’ The housing crisis can no longer be ignored. Neither it appears can the crisis in health. And nor can the social care, or ageing crisis. Our repeated use of the word crisis is telling and … Continue reading How Not To Solve The Health, Housing and Care Crisis

How Much Good Does Your Organisation Really Achieve?


We don’t usually think of achievements in terms of what would have happened otherwise, but we should. What matters is not who does good but whether good is done.” ― William MacAskill, Doing Good Better We all love an uplifting story of a simple innovation that solves a tricky social problem. Anyone who’s been to … Continue reading How Much Good Does Your Organisation Really Achieve?

How Do We Know Our Organisations Are Really Succeeding?


Every day, organisations promise to make the world a better place. How do we know they are really succeeding? The National Health Service we are told is the world’s best healthcare system.  Yet the NHS has a poor record on one fairly important indicator – actually keeping people alive. We often hear that housing associations prevent homelessness , but … Continue reading How Do We Know Our Organisations Are Really Succeeding?