Why Do Bad Ideas Spread So Easily?


Bad ideas can spread much more easily than good ones.

And in a world of complex problems – it’s understandable why people reach for ideas that sound like easy solutions.

So it’s important to understand how bad ideas spread as you can use the same tactics to spread your good ones.

The Problem With Constantly Finding Problems


Our brain is constantly searching for problems to fix, even when that problem is reducing. When something becomes rare, we tend to see it in places more than ever.

Anyone whose job involves reducing the prevalence of something should know that it isn’t always easy to tell when their work is done

Do You Really Know What Is Going On In Your Organisation?


We are at an inflection point: When it comes to workplace culture, there is a large gap between what leaders think is going on and what employees say is happening on the ground. The Hidden Value Of Culture Makers According to the latest Accenture report – two thirds of leaders feel they create empowering environments—in … Continue reading Do You Really Know What Is Going On In Your Organisation?

Can We Really Trust Communities To Use Common Sense?


There have been a few positives amidst the devastation of the COVID pandemic.

One is that it has reminded us of the power of social connection. People have begun supporting and caring for one another locally, with community led groups popping up to address immediate needs in ways organisations simply can’t.

Indifference Towards Truth: Rebuilding Trust In a Post Lockdown World


If ever there was a time for critical thinking to make a comeback it’s right about now. This post was written in week eight of the UK lockdown , 55 days in which we’ve generated more speculation, more opinion and more outright bullshit than at any other time in human history. (That statement , by … Continue reading Indifference Towards Truth: Rebuilding Trust In a Post Lockdown World

Death By Zoom: Have We Failed The Mass Home Working Experiment?


One of the few positives of the pandemic lockdown was the opportunity to reset the way in which we spend our working day. This was the chance to prove that remote work actually works. As someone whose job it is to run workplace experiments I’d say six or seven weeks is a very good point … Continue reading Death By Zoom: Have We Failed The Mass Home Working Experiment?

How Can We Move From Demand Led Service In The ‘New Normal’?


In the early hours of Good Friday I found myself undergoing emergency surgery after a complication during an earlier test. Even in the midst of some pretty intense pain I was unwilling to go to hospital – a mixture of fear of contracting a certain virus and some overly optimistic thinking about my super human … Continue reading How Can We Move From Demand Led Service In The ‘New Normal’?

Did A Virus Just Bring About The End Of The Office?


Remote work has accelerated 10 years in 10 days. The only thing that could pull people back to the office is the ego of the bad middle manager scared of losing control – Chris Herd The revolution in remote working , when it came, was peaceful. Orderly even. There was no fightback from technophobe hold-outs … Continue reading Did A Virus Just Bring About The End Of The Office?

Black Swans Can Inspire A New Era of Innovation


A black swan is an unpredictable event that is beyond what is normally expected of a situation and has potentially severe consequences. Black swan events are characterized by their extreme rarity, their severe impact, and the widespread insistence they were obvious in hindsight Back in November I was listening to a talk from Melissa Sterry, … Continue reading Black Swans Can Inspire A New Era of Innovation

The Way We Work Isn’t Working


The office, after management, is arguably the biggest inefficiency tax that organisations layer over themselves. They cost huge amounts to procure and maintain, they become an all too convenient base for meetings (another inefficiency tax), and they set a precedent for the expected hours that people are meant to work. Offices promote lengthy commuting which … Continue reading The Way We Work Isn’t Working

What Coronavirus Tells Us About Risk


As I sit down to write this post I’ve just received an email from a weekly design blog I subscribe to. This edition is titled , alarmingly, ‘Pandemic Prep’. It begins “We are interrupting our regularly scheduled newsletter format and rhythm to advise our clients and subscribers to prepare for the possible impacts of the … Continue reading What Coronavirus Tells Us About Risk

The Creative Value Of Open-Mindedness


Innovation is, essentially, about being endlessly curious. Curious, and a little bit paranoid that the way you do things isn’t the best way. Looking outside your organisation means gathering and understanding trends and weak signals that indicate emerging needs or opportunities. These weak signals are often overlooked or ignored by organisations that will only listen … Continue reading The Creative Value Of Open-Mindedness

How To Resist Corporate Hoarding


Many companies are still using software built or purchased from a time when Blockbuster were fining us for late returned videos. Most of the companies we admire for their innovation , your Amazons, your Netflixes or your Apples have no such legacy ways of working holding them back. They either cleared them out years ago … Continue reading How To Resist Corporate Hoarding

The Complex Problem With Big Change Programmes


Change-washing (noun): the process of introducing reforms that purport to bring about change but fail to result in any substantive shifts in systems, services or culture.  — Thea Snow and Abe Greenspoon One of the unfortunate side-effects of writing a post that becomes popular such as  People Aren’t Sick Of Change. They’re Just Sick Of … Continue reading The Complex Problem With Big Change Programmes