AI
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Technology Is Not Innovation.
For all the talk of technology, let’s remember we are human businesses and we exist to help other humans do better in life. It’s our only real purpose. So let’s think how we can use technology to leverage the huge… Continue reading
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If You’re Still Shying Away From Using Technology To Improve Customer Experience – You’re Doomed
You must relentlessly ask: Is this harder for the customer to do? Relentlessly. Because, today, in an increasing number of areas, if it’s not easy-to-use, it’s dead in the water. – Gerry McGovern Re-entry into the world of work after… Continue reading
Paul Taylor 