apple
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Remote Work Is Always Efficient But Efficient Isn’t Always Effective
There is surely nothing quite so useless as doing with great efficiency what should not be done at all. Peter Drucker This week marked my return to in-person facilitation after 16 months. I’m not going to lie. As I began… Continue reading
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The Return To The Office Has Begun. What Next?
39% would consider quitting if their employers weren’t flexible about remote work. What happens next now more and more bosses are demanding a return to the office? Continue reading
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Why The Employee Idea Scheme Doesn’t Work
The concept of asking employees to share their ideas to drive innovation is always a good one. Unfortunately, the traditional suggestion scheme is, in my opinion, not the way to go about it. Continue reading
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The Big Problem With Change Programmes
People don’t resist change, they resist bullshit – Peter Vander Auwera A friend of mine told me last week that their organisation was about to begin its third change management programme in just seven years. Each of the two preceding programmes had a… Continue reading
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How Automation Helps Us Solve The Problems That Matter
“One machine can do the work of fifty ordinary men. No machine can do the work of one extraordinary man.” – Elbert Hubbard Automation gets a bad rap. The original draft of our design principles stated “Automate everything that can be automated”. People… Continue reading
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Why We Solve The Wrong Problems
Everywhere I look I see organisations and people investing heavily in new initiatives, transformation, and change programmes. And in almost every case the goals will never be met. One of the most crucial causes of the failure? The right questions were… Continue reading
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Why Great Customer Experience Requires Great Design
Note to reader: This post was written on a smartphone over 14 days sitting on a beach. It was completed at an altitude of 35,000 feet after several white wines. I’ve chosen to publish it unedited to retain a tropical… Continue reading
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Lessons in Customer Experience from Apple
Apple has a clearly defined mission of creating products that are “insanely great.” Simply stating that ambition achieves little. It is Apple’s commitment to its values, such as integrated architecture and clean design (even on the inside of the… Continue reading
Paul Taylor 