business
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Do We Need A Department of Effectiveness?
As things get really tight, it will feel like the safe thing to do is stick with what you know. Double down on the same processes, hire the same people and hope technology will save us. The problem of course… Continue reading
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The Batcave of Innovation: Disruptive Thinking in Healthcare
“The biggest users of pagers are drug dealers, Hezbollah and the NHS” Why has Alder Hey Children’s Hospital innovated in ways the NHS cannot? It’s all about First Principles.. Continue reading
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Understanding Spreadability in Innovation
Guerrilla gardening, a movement born in New York City, spread globally as a way to reclaim neglected spaces. The movement gained momentum through word-of-mouth and grassroots activism. It emphasized clandestine planting and direct action. Will Lilley, from NHS England, highlighted… Continue reading
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The Growing Bureaucratisation Of Life
Many organisations , without realising it , act as inhibitors of creativity. Rules and protocols are put in place – often for very good reasons – that preserve the status quo. Over time, organisations develop a set of social norms – ‘the way we… Continue reading
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5 Reasons You Need To Question What Customers Are Telling You
Despite little evidence of impact, each year millions of pounds are spent on market research, focus groups, and ‘coproduction’. The danger of listening to customers is you end up focusing on wants not needs. Often what a customer wants is… Continue reading
Paul Taylor 