COVID-19
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Society Has Digital Transformed, But It Isn’t Evenly Distributed
We often blame innovations for the way they make our lives faster, busier, more intrusive, but in reality our core human behaviours and beliefs are slow to change. Marchetti’s constant, named after Italian physicist Cesare Marchetti, is the principle that… Continue reading
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Can We Really Trust People To Do The Right Thing?
TLDR: the answer is yes Continue reading
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How Do We Emerge From a State of Fear?
Be afraid. Be very afraid. That is how the media approached Covid. Be afraid of everything. Be afraid of being tall. Be afraid of being bald. Be afraid of going to the shops and accepting home deliveries. The fearmongering is relentless. Be afraid of your pets. Be… Continue reading
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Innovating Against All Odds: The Endlessly Adaptable Future of Work
Received wisdom isn’t what it used to be. The future will be made up of shades of grey where few things are certain and the best you can do to prepare is to be endlessly adaptable. Continue reading
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The Return To The Office Has Begun. What Next?
39% would consider quitting if their employers weren’t flexible about remote work. What happens next now more and more bosses are demanding a return to the office? Continue reading
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Three Reasons Why We Fail To Solve Problems
Why do some problems get solved whilst others stick around? Here are three examples of why we sometimes fail and what we could do differently. Continue reading
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Can The Pandemic Usher In An Era of Creative Disruption?
If we’d followed a conventional big transformation/ big consultancy approach to vaccine development and deployment we’d be getting our jabs sometime around the middle of 2033. The question is, can your organisation draw on the lessons of the pandemic to… Continue reading
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Why We Bend The Rules And What To Do About It
How do you rate yourself for complying with Covid restrictions? Are you saint or sinner? Or are you, like most of us, somewhere in between? Despite the blame game being played by politicians, most of us do comply with the… Continue reading
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Moving Beyond Command And Control
The natural reaction of the rule maker when people start breaking the rules is not to redesign them, or seek to understand why, but to issue yet more rules. Continue reading
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The Problem With An Over-Reliance On Data
“Last Saturday evening fans of Little Mix who had tuned in to BBC1 to watch the latest episode of their talent show, The Search, were instead treated to a contender for the worlds shittest PowerPoint presentation.” The problem with data… Continue reading
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What Face Masks Teach Us About Behaviour Change
Ultimately the innovation and change process begins and ends with one basic premise – listen first Continue reading
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COVID Accelerates Everything: Including Change Fatigue
How can our organisations cope with a coming tsunami of burnt out workers? The signs are all there that the transition to hybrid/remote working is not as painless as the Zoom and Teams enthusiasts are making out. Continue reading
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How Can We Move Towards A Better Normal?
We are living through an era of intense turbulence and disillusionment. Even before COVID-19 we were faced with circumstances which the scholar and critic Ziauddin Sardar has described as uncertain, rapidly changing and chaotic. He describes this as a period… Continue reading
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Smaller, Flatter, Faster. Is The Two Pizza Team Finally Going Mainstream?
This weeks post looks at the two pizza team which was popularised by Jeff Bezos. In the early days of Amazon he instituted a rule that every internal team should be small enough that it could be fed with two… Continue reading
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Nirvana or Business As Usual? Navigating The New Future Of Work
This isn’t a binary choice between the office and remote work. Instead we must consider what work used to be, what it is now and what it could be in the future. Continue reading
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In A Post-COVID World The Manager Is The Weak Link
In an increasingly remote and distributed world of work the employees who will have the biggest impact on the most people will rarely be the official leaders at the top. Continue reading
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Can We Really Trust Communities To Use Common Sense?
There have been a few positives amidst the devastation of the COVID pandemic. One is that it has reminded us of the power of social connection. People have begun supporting and caring for one another locally, with community led groups… Continue reading
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How Can We Move From Demand Led Service In The ‘New Normal’?
In the early hours of Good Friday I found myself undergoing emergency surgery after a complication during an earlier test. Even in the midst of some pretty intense pain I was unwilling to go to hospital – a mixture of… Continue reading
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What Coronavirus Tells Us About Risk
As I sit down to write this post I’ve just received an email from a weekly design blog I subscribe to. This edition is titled , alarmingly, ‘Pandemic Prep’. It begins “We are interrupting our regularly scheduled newsletter format and… Continue reading
Paul Taylor 