Paul Taylor

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  • The Inauthentic Authenticity of LinkedIn

    Amidst all the talk about about the chaos/decline of the network formerly known as Twitter, hardly anyone is talking about what is happening on LinkedIn. LinkedIn is the world’s top professional social platform, with over 930 million members from 200… Continue reading

    The Inauthentic Authenticity of LinkedIn

  • Four Factors Hindering Transformation

    The problem with good service design is that you don’t notice it. It’s only when you experience truly bad design that you appreciate the good stuff. That’s why so few organisations are design led. They focus on designing out the… Continue reading

    Four Factors Hindering Transformation

  • The Number 1 Priority For Your CEO: Building Trust

    Silence is now deeply dangerous—a tax on truth – Richard Edelman Trust is the most valuable commodity in your organisation – although it’s probably not something you talk about often, much less attempt to measure. For the past 16 years,… Continue reading

    The Number 1 Priority For Your CEO: Building Trust

  • What if Uber did health, housing and social care?

    If you’ve been to a conference in the past 12 months – you’ll almost certainly have seen the slide above, or a version of it. Mentioning “disruptive innovation” adds a sprinkle of sophistication to otherwise ordinary presentations. It’s a sit up… Continue reading

  • Your Own Personal Social Media Policy: 10 Top Tips

    “Companies often want this one single voice but when you have thousands of employees there’s no way you can have a single voice and be authentic,”  – Professor Joonas Rokka One of the best links I saw last week was… Continue reading

  • How Social Is Your CEO?

    Last week I ran a workshop for a number of Chief Executives. Whilst preparing my slidedeck (which is featured above) I spoke to a friend who is the Managing Director of a medium sized business. They have a very basic website.… Continue reading

  • Does Social Housing Need To Find A Richard Branson?

    It’s May 2008 , and Helena Moore and I have just left the stage at the European Customer Management World Conference. We had just presented to an audience that included John Lewis , Microsoft and some young startup outfit called Facebook.… Continue reading

  • 5 (More) Social Media Mistakes To Avoid

    Earlier this week I shared the post ‘Five Social Media Mistakes To Avoid’ by Heather-Anne Maclean. The following mistakes were chosen as her Top 5: 1.  Failing to use a photo or avatar for your profile 2.  Not completing your… Continue reading

  • The Connected Homeless

    “It’s amazing how nice their Smartphones are. Some would actually go without food rather than lose their Smartphone.” This quote is from a manager of a homelessness hostel.  Someone who has observed up close that, for the Connected Generation ,… Continue reading

  • The Rules of Attraction

    I was asked a question the other day: “No-one is engaging with our Facebook discussion. Will you have a look at it and tell us what you think?” I turned the question back on them. “If it was you. And… Continue reading

  • Social Media: A Trust Thing

    I’m lucky. I’m part of an organisation where everyone has access to social media. Anyone can set up a Facebook or Twitter account. Anyone can blog. Without restriction. No Policy. One Rule – “If you wouldn’t say it out loud… Continue reading