• Understanding The System Beats Recruiting People Every Time

    How much better off would we ALL be, if all the resources poured pointlessly into chasing talent were instead poured into understanding systems, and systems thinking? The Quintessential Group This week I got the opportunity to speak at the prestigious Archbishop’s Palace, a place steeped in history and first mentioned in the Domesday Book nearly…

  • The More We Reduce Conversation, The More We Increase Demand

    A few weeks ago I visited a GP surgery with a family member to discuss a few issues that had been bothering them. They were told – with no uncertainty – that they shouldn’t attempt to discuss more than one issue per appointment as they were limited to 10 minutes. It was stated that there…

  • The People Vs The System – and Why The People Rarely Win

    What if we overstate the effect of the people in our organisations, and we spend too much time addressing what they feel and think without addressing the more complex, systemic problems that influence how they perform or behave?

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