marketing

  • Does Social Housing Need To Find A Richard Branson?

    It’s May 2008 , and Helena Moore and I have just left the stage at the European Customer Management World Conference. We had just presented to an audience that included John Lewis , Microsoft and some young startup outfit called Facebook.… Continue reading

  • Top Tips for Meetings: No.1 – Don’t Have Them….

    About 18 months ago I visited a multinational company specialising in networking equipment. There I sat , marvelling at some of the most state of the art communications systems on the planet: HD Video seamlessly linking multiple sites , one… Continue reading

  • 10 Myths From The Year We Went Social

    2012 – The Year We Went Social from Paul Taylor 2012 was the year in which the Housing Association sector went social. It’s very positive that so many of us have recognised the clear customer service and business benefits that… Continue reading