• Big Consultancy and The Rise of The Non-Expert ‘Experts’

    No one ever got fired for hiring McKinsey, or so the saying goes. The total size of the global transformation market is expected to grow from $445.4bn in 2017 to $2,279.4bn by 2025. The consulting component of a transformation programme alone is worth $44bn. As a result, the likes of PwC, Deloitte, KPMG and Ernst…


  • Turning Constraints Into Innovation Opportunities

    As we enter a further period of economic uncertainty we will undoubtedly see a slash and burn approach to cost reduction in many of our organisation’s. An impending crisis often triggers suboptimal decision making that tends to focus on survival and forgets about investing in the future. Talent is lost only to be re-recruited again…


  • The Convoluted Mess of The Hybrid Workplace

    What if hybrid ends up being a mix of the worst of both worlds?


  • Three Innovation Aspirations For 2021

    In 2021 perhaps the bravest and most radical thing you could do is to change your mind.


  • Smaller, Flatter, Faster. Is The Two Pizza Team Finally Going Mainstream?

    This weeks post looks at the two pizza team which was popularised by Jeff Bezos. In the early days of Amazon he instituted a rule that every internal team should be small enough that it could be fed with two pizzas. The goal was, like almost everything Amazon does, focused on two aims: efficiency and…


  • Four Factors Hindering Transformation

    The problem with good service design is that you don’t notice it. It’s only when you experience truly bad design that you appreciate the good stuff. That’s why so few organisations are design led. They focus on designing out the bad rather than designing in the good from the beginning. Earlier this week I ordered…


  • We Need To Stop Talking About Change Or Get Comfortable With Failure

    Every year businesses will embark on a series of reports , meetings, visioning sessions , training events and communication strategies. In almost every case the goal will be the same: to make fundamental changes to how business is conducted in order to cope with a new, more challenging environment. 70% of these programmes will fail.…


  • Three Simple Ideas To Stop Change Failing

    “The essence of transformation isn’t incremental. Transformation means ‘radical change’. And few companies truly countenance that because it’s, well…too radical.” – Anne McCrossan Maybe we are being too ambitious. Perhaps the hype of business change is becoming all consuming, leading us to aim for things our leadership can’t possibly deliver. In my last couple of posts…


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