Tag: NHS
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How Do You Solve A Problem Like The NHS?
There comes a point when numbers get so big as to become near incomprehensible. Almost five million people are waiting for health treatment in England alone. Almost 1.2m of them have been waiting at least six months for ‘vital appointments’. Some within the NHS say that in reality that number is far, far greater – […]
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What Coronavirus Tells Us About Risk
As I sit down to write this post I’ve just received an email from a weekly design blog I subscribe to. This edition is titled , alarmingly, ‘Pandemic Prep’. It begins “We are interrupting our regularly scheduled newsletter format and rhythm to advise our clients and subscribers to prepare for the possible impacts of the […]
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The Social Sector Must Rebuild Trust Through Equal Partnerships
This is a edited version of an article originally written for Inside Housing There is a growing realisation that many of our social institutions and public services have run their course. Communities need something different from what’s currently on offer. We could be at the tipping point, the moment when future relationships between citizens and […]
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How Complexity Kills Trust
Customers trust those who give them control — who put them in control — of their lives. They distrust those who try to control them. – Gerry McGovern Why do you trust the companies, organisations, and institutions you deal with? Chances are it isn’t because they have a customer charter, seek to involve you in their decision making, or […]
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The Case Against Digital Transformation
Something that’s being sold to you as more convenient may well be a lost social interaction that you’ll never get back – Ben Holliday, Convenience Isn’t Digital Last week a friend of ours told me a story about trying to get some support for his partner who was ill. He was stuck in an impasse between the […]
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How To Fast Track Innovation
If you speak at conferences about innovation you’ll almost always encounter some frustrated people. They approach you at the end, or contact you a few days later. They often have one thing in common. They, and others like them , have ideas that are being shut down because they don’t fit the system. They tend not […]
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We need less talk about innovation and more about mediocrity
“The only way to get mediocre is one step at a time. But you don’t have to settle. It’s a choice you get to make every day.” – Seth Godin In my last post I named innovation as the most overused word of 2014. It’s consistently misapplied to things that really aren’t innovative at […]