Tag: NHS

How Complexity Kills Trust

Customers trust those who give them control — who put them in control — of their lives. They distrust those who try to control them. – Gerry McGovern Why do you trust the companies, organisations, and institutions you deal with? Chances are it isn’t because they have a customer charter, seek to involve you in their decision making,  or ...

The Case Against Digital Transformation

Something that’s being sold to you as more convenient may well be a lost social interaction that you’ll never get back – Ben Holliday, Convenience Isn’t Digital Last week a friend of ours told me a story about trying to get some support for his partner who was ill. He was stuck in an impasse between the ...

How Do We Know Our Organisations Are Really Succeeding?

Every day, organisations promise to make the world a better place. How do we know they are really succeeding? The National Health Service we are told is the world’s best healthcare system.  Yet the NHS has a poor record on one fairly important indicator – actually keeping people alive. We often hear that housing associations prevent homelessness , but ...

Is Your Organisation Making The Impossible Possible?

2016 was the year the social media bubble burst. The year we woke up to the fact that – despite what Twitter and Facebook tell us – a lot of people think exactly the opposite to what we do. It was us, not them, who were in a bubble. I spent New Year travelling – ...

How To Fast Track Innovation

If you speak at conferences about innovation you’ll almost always encounter some frustrated people. They approach you at the end, or contact you a few days later. They often have one thing in common. They, and others like them , have ideas that are being shut down because they don’t fit the system. They tend not ...

Designing Out Problems Through Networks

On Monday I attempted my swiftest ever return to work after a trip. My plane from Zanzibar via Kilimanjaro and Doha landed at 6am. I was home by 8:30am, online by 9 and in work by 11.30am. I felt like The Man Who Fell To Earth. I’d had 16 days without any problems. Now – they ...

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Can Working Out Loud Inspire Creativity and Inclusion?

Collaboration – for all the rhetoric – is much harder , and for many of us less preferable, than working in isolation. Today we’ve woken up to find the  UK has made a historic choice. A choice that could be interpreted as a desire to go it alone rather than working with others. To seize ...

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It’s Time for Us to Unleash the Hidden Power in Communities

“It’s so tempting for those of us who provide services….support workers, housing providers, social workers, community workers, health visitors, GPs…to see ourselves as the ones with the gifts. The ones with the solutions. The superheroes ready to fly in and save people.  Maybe there is already a superhero living on their street”  – John Wade  ...

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We need less talk about innovation and more about mediocrity

  “The only way to get mediocre is one step at a time. But you don’t have to settle. It’s a choice you get to make every day.” – Seth Godin In my last post I named innovation as the most overused word of 2014. It’s consistently misapplied to things that really aren’t innovative at ...

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Do We Need A Manifesto for Social Change?

A really odd thing happened to me recently. I agreed with something George Osborne was saying. OK. I was on holiday and had experienced a bit too much sun. Probably a bit too much alcohol as well. But something he said resonated with me. Osborne had stated Europe was falling behind the continents in the ...