Positive Deviance
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Are You A Positive Deviant, A Negative Deviant, Or Just Plain Boring?
Even if your customer satisfaction scores are upper quartile. Even if you’re a favourite with your regulator. A crisis can be waiting around the corner for any organisation. You can’t regulate a toxic culture and you don’t build trust with… Continue reading
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Redesigning Organisations For Positive Deviance
What if the traditional way that we think change happens is all wrong? What if our focus on the spread and scale of innovative business solutions isn’t the answer – but is part of the fundamental problem? In 1990, an… Continue reading
Paul Taylor 