The birth of the change management movement began in the 1960s and 70s – when big consultancy began to see a vast new market – convincing organisations of the benefits of ‘transformation’. Alongside this came the development of a distinctive, pseudo-scientific language of change which the consultants needed to pitch themselves to new clients. It … Continue reading Who Really Wins From Digital Transformation?
When someone in public service says, ‘I don’t use social media. No one wants to know what I had for breakfast!’ I hear, ‘I don’t have the vaguest interest in understanding how an increasing number of citizens get information or choose to interact.’ – Leah Lockhart What are we doing about boosting the Digital IQ … Continue reading How To Find And Nurture Digital Readiness