5 Surprising Customer Service Experiences ( and what they tell us )


If you put “Customer Relationship” into Google you will most likely get a diagram like this. Which doesn’t look like any relationship I’ve ever had. Another January, more High Street woe , more stories of how customer service is declining. My belief ? Service is actually improving in the UK. But far too slowly compared … Continue reading 5 Surprising Customer Service Experiences ( and what they tell us )

2013 – Do we need a new operating system?


My first post of 2013 has been slightly delayed due to holiday. I love holidays. Not because they get me away from work but because it’s where I can put work into focus.  The further away I get from Bromford and the UK the greater clarity I get on the things that need to change. It’s … Continue reading 2013 – Do we need a new operating system?