The Battle Against Digital Disruption

A friend of mine – a Housing Association resident – has just received her shiny new smartphone. It’s got a High Definition display more advanced than a TV that just four years would have cost over £1000. It can be controlled without actually touching it. It tracks her eye and wrist movement and stops playing … Continue reading The Battle Against Digital Disruption

Disrupt your Industry. Or be Disrupted.

A customer called us recently. His call was answered really quickly. A repair was needed to his home. His problem was diagnosed with just a couple of questions. He was given a time and date for the repair. He was told it would be in two weeks time  – a part was needed that wasn’t in stock. … Continue reading Disrupt your Industry. Or be Disrupted.