technology – Paul Taylor

November 18, 2024

Do We Need A Department of Effectiveness?

As things get really tight, it will feel like the safe thing to do is stick with what you know. Double down on the same processes, hire the same people and hope technology will save us. The problem of course… Continue reading

October 13, 2024

The Batcave of Innovation: Disruptive Thinking in Healthcare

“The biggest users of pagers are drug dealers, Hezbollah and the NHS” Why has Alder Hey Children’s Hospital innovated in ways the NHS cannot? It’s all about First Principles.. Continue reading

June 27, 2018

What Digital Transformation Is Not About

#WAODigital18 I’m hearing a lot about testing multiple small things and spreading what works – rather than investing in single Big Bang solutions. The world is moving too fast… — Chris Bolton (@whatsthepont) June 14, 2018 “How ambitious can organisations… Continue reading

January 19, 2018

If You’re Still Shying Away From Using Technology To Improve Customer Experience – You’re Doomed

You must relentlessly ask: Is this harder for the customer to do? Relentlessly. Because, today, in an increasing number of areas, if it’s not easy-to-use, it’s dead in the water. – Gerry McGovern Re-entry into the world of work after… Continue reading

March 19, 2017

Digital Transformation is Failing. Why?

“A key reason why true mobile working isn’t being implemented is because of management culture. The case for mobile working has been proven; it is the people who are the biggest barriers.”- 2017 Deloitte Human Capital Trends report The way… Continue reading

November 25, 2016

Technology Won’t Kill Meetings – But We Can

Technology failed us. We thought the world of work was to be reimagined. The death of the office. The end of email. A utopia of work/life integration fueled by work-where-you-want technology. It hasn’t happened. Six years ago 2.8 million people… Continue reading

October 7, 2016