What Digital Transformation Is Not About


#WAODigital18 I’m hearing a lot about testing multiple small things and spreading what works – rather than investing in single Big Bang solutions. The world is moving too fast… — Chris Bolton (@whatsthepont) June 14, 2018 “How ambitious can organisations be in using digital technology?” was the theme of two recent events I contributed to … Continue reading What Digital Transformation Is Not About

If You’re Still Shying Away From Using Technology To Improve Customer Experience – You’re Doomed


You must relentlessly ask: Is this harder for the customer to do? Relentlessly. Because, today, in an increasing number of areas, if it’s not easy-to-use, it’s dead in the water. – Gerry McGovern Re-entry into the world of work after immersion in a completely different culture is always a disorienting experience. I’ve just returned from a trip … Continue reading If You’re Still Shying Away From Using Technology To Improve Customer Experience – You’re Doomed

Digital Transformation is Failing. Why?


“A key reason why true mobile working isn’t being implemented is because of management culture. The case for mobile working has been proven; it is the people who are the biggest barriers.”- 2017 Deloitte Human Capital Trends report The way we work , it seems, is no longer working. What we’ve long suspected – that … Continue reading Digital Transformation is Failing. Why?

Technology Won’t Kill Meetings – But We Can


Technology failed us. We thought the world of work was to be reimagined. The death of the office. The end of email. A utopia of work/life integration fueled by work-where-you-want technology. It hasn’t happened. Six years ago 2.8 million people made daily commutes of two hours or more. In 2016 that’s risen to 3.7 million. … Continue reading Technology Won’t Kill Meetings – But We Can

Designing Out Problems Through Networks


On Monday I attempted my swiftest ever return to work after a trip. My plane from Zanzibar via Kilimanjaro and Doha landed at 6am. I was home by 8:30am, online by 9 and in work by 11.30am. I felt like The Man Who Fell To Earth. I’d had 16 days without any problems. Now – they … Continue reading Designing Out Problems Through Networks

Why Living In Paradise Is Bad For Business


Here is a story about what can happen when you don’t anticipate change. When you get used to things being easy for everyone. It’s a story you will have heard before but, like all the best tales , is as relevant today as when it was first told: There was once a lucky little bird … Continue reading Why Living In Paradise Is Bad For Business