Paul Taylor

thailand

  • Can I Borrow A Cup Of Wi-Fi?

    I’m on holiday. I’m flicking through Twitter and sipping a beer in a village bar. Outside, some Thai kids are playing a game on the smartphone they’ve borrowed from their Mum. Locals pop in every so often to sit down… Continue reading

  • 5 Surprising Customer Service Experiences ( and what they tell us )

    If you put “Customer Relationship” into Google you will most likely get a diagram like this. Which doesn’t look like any relationship I’ve ever had. Another January, more High Street woe , more stories of how customer service is declining.… Continue reading