Last week I did a presentation to a group of managers when the issue of governance and regulation ‘getting in the way’ of innovation came up. People often think regulations stifle innovation, new business and services. They assume that regulators are there to control and curtail what they want to do. “We are so heavily … Continue reading Does Regulation Really Stifle Innovation?
The problem with good service design is that you don’t notice it. It’s only when you experience truly bad design that you appreciate the good stuff. That’s why so few organisations are design led. They focus on designing out the bad rather than designing in the good from the beginning. Earlier this week I ordered … Continue reading Four Factors Hindering Transformation
Shigemitsu Kongo, a Japanese Buddhist temple builder, formed his construction company Kongo Gumi in in 578 AD. His company built relationships with their customers that lasted for 1,400 years, surviving through many wars and natural disasters, just like their temples. It wasn’t technology that nearly killed the company, but cashflow. The oldest company in the world … Continue reading What We Can Learn From The Oldest Companies in The World
Everywhere I look I see organisations and people investing heavily in new initiatives, transformation, and change programmes. And in almost every case the goals will never be met. One of the most crucial causes of the failure? The right questions were never asked at the outset. We default to ideas and plans. Too many of which … Continue reading Why We Solve The Wrong Problems
In many ways the events of 2016 are less a surprise and more the logical outcome of what we already knew. As I wrote early last year – we are in an era of ‘trust deficit’ – where more people distrust institutions than believe in them. When belief in government, business, media and nonprofits dips below 50%, … Continue reading Building Trust and Standing Out in the Digital Age
If you’ve been to a conference in the past 12 months – you’ll almost certainly have seen the slide above, or a version of it. Mentioning “disruptive innovation” adds a sprinkle of sophistication to otherwise ordinary presentations. It’s a sit up and take notice slide that says: ‘Better listen, or you could be history.” However – … Continue reading What if Uber did health, housing and social care?