W.Edwards Deming
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Fix The System Problem, Not The People Problem
The phrase ‘shuffling deck chairs on the Titanic’ is believed to have been first used in 1969. It featured in a Time Magazine article that quoted a priest decrying petty internal changes at a time when the Catholic church should… Continue reading
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Understanding The System Beats Recruiting People Every Time
How much better off would we ALL be, if all the resources poured pointlessly into chasing talent were instead poured into understanding systems, and systems thinking? The Quintessential Group This week I got the opportunity to speak at the prestigious… Continue reading
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If A Third Of What We Do Is Waste – Why Can’t We See It?
How do we create an environment where saying something is a waste of time is a good thing? Andy Tabberer There’s a fairly repeatable pattern in the behaviour of CEOs when they near retirement or leave the workforce entirely. They… Continue reading
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The People Vs The System – and Why The People Rarely Win
What if we overstate the effect of the people in our organisations, and we spend too much time addressing what they feel and think without addressing the more complex, systemic problems that influence how they perform or behave? Continue reading
Paul Taylor 