• What Face Masks Teach Us About Behaviour Change

    Ultimately the innovation and change process begins and ends with one basic premise – listen first

  • How Can We Move From Demand Led Service In The ‘New Normal’?

    In the early hours of Good Friday I found myself undergoing emergency surgery after a complication during an earlier test. Even in the midst of some pretty intense pain I was unwilling to go to hospital – a mixture of fear of contracting a certain virus and some overly optimistic thinking about my super human…

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