Latest Posts
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Minority Dissent: Why Intelligent People Fail To Solve Problems
At the end of November 2018 my blog posts dried up. I’ve not published one for over seven weeks – the longest gap for a couple of years. The problem wasn’t that I had nothing to write, rather I was afraid… Continue reading
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Do We Really Trust BrightHouse More Than We Do Housing Associations?
Ultimately the best way to build trust is to actually be trustworthy Continue reading
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Is It Time To Get Rid Of The Job Title?
Deleted my Tesla titles last week to see what would happen. I’m now the Nothing of Tesla. Seems fine so far. — Elon Musk (@elonmusk) October 29, 2018 Last week Elon Musk dropped all job titles associated with Tesla referring to… Continue reading
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Nine Ways To Unlock Creativity In Your Organisation
Some organisations are obsessive about finding the silver bullet—the one-shot wonder that solves everything. In an effort to strengthen performance, we’ll often make disproportionate investments in a single initiative to invoke change. Others are fixed on generating ideas – jumping… Continue reading
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How Complexity Kills Trust
Customers trust those who give them control — who put them in control — of their lives. They distrust those who try to control them. – Gerry McGovern Why do you trust the companies, organisations, and institutions you deal with? Chances are it isn’t… Continue reading
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Why Do We Have Such A Problem With Poor People?
It’s an uncomfortable truth that many of us working in the social sector share exactly the same prejudices about poor people as everybody else. Recognising this is the first step to tackling any stigma I was recently asked to write… Continue reading
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Communities Need A Different Model – And That Might Not Include Us
Last week I was in Sulawesi, Indonesia, a place none of my family had ever heard of – until a devastating quake and tsunami hit Palu, at which point my phone sprang to life with loads of messages checking that… Continue reading
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How To Avoid Innovation Theatre
Consistent investment, dedicated teams, proper evidencing of decisions, alignment with strategy. A simple but critical recipe for innovation in future-ready organisations – Tom Cheesewright One of the questions I get asked most frequently is“How do you define innovation?” This week… Continue reading
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Does Benchmarking Really Save Companies From Failure?
Even in the very best organisations, bad practice is waiting just around the corner. In 2014 General Motors began the recall of the Chevrolet Cobalt which would ultimately affect nearly 30 million cars worldwide. The problem was with the ignition switch… Continue reading
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What Digital Transformation Is Not About
#WAODigital18 I’m hearing a lot about testing multiple small things and spreading what works – rather than investing in single Big Bang solutions. The world is moving too fast… — Chris Bolton (@whatsthepont) June 14, 2018 “How ambitious can organisations… Continue reading
Paul Taylor 