Latest Posts
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Failure: We Need To Move From Slow And Stupid To Fast And Intelligent
In the history of pointless technology, it takes a lot to beat the Twitter Peek. Aimed at those interested in Twitter, but who didn’t own a smartphone, it asked customers to spend $100 plus a monthly subscription. With the benefit of hindsight,… Continue reading
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We Need To Be Boringly Reliable and Radically Disruptive – At The Same Time
Our organisations are generally bad at innovation. That’s because they are designed that way. Just as your body is designed to fight a common cold, most of our cultures protect the organisational DNA from any foreign antibodies. Add something new and it… Continue reading
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Reshaping Organisations Around What’s Strong – Not What’s Wrong
“ECONOMICS ARE THE METHOD: THE OBJECT IS TO CHANGE THE SOUL” This (pretty chilling) quote comes from Margaret Thatcher in 1981 – and ushered in an era that promoted the belief that social progress is achieved through the accumulation of wealth… Continue reading
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Avoiding The Yo-Yo Effect of ‘Corporate Change Convulsions’
Speeches you never hear at a corporate conference: “….. Our Transformation Programme is going to be small and imperfect. We are going to do many small things that probably won’t work straight away.’ – Chris Bolton In the early 1960s, a New… Continue reading
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5 Reasons You Need To Question What Customers Are Telling You
Despite little evidence of impact, each year millions of pounds are spent on market research, focus groups, and ‘coproduction’. The danger of listening to customers is you end up focusing on wants not needs. Often what a customer wants is… Continue reading
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Ending The Myth Of Collaboration
The best organisational cultures are tolerant of the loner, the thinker. – John Wade “If I was you,” said a colleague recently “now would be a very good time to involve customers, to get more people involved”. No, I thought,… Continue reading
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The Big Problem With Change Programmes
People don’t resist change, they resist bullshit – Peter Vander Auwera A friend of mine told me last week that their organisation was about to begin its third change management programme in just seven years. Each of the two preceding programmes had a… Continue reading
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Continuous Partial Attention: Designing A Less Distracted Future Of Work
Calm, focused, undistracted, the linear mind is being pushed aside by a new kind of mind that wants and needs to take in and dole out information in short, disjointed, often overlapping bursts—the faster, the better – Nicholas Carr ,… Continue reading
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The Number 1 Priority For Your CEO: Building Trust
Silence is now deeply dangerous—a tax on truth – Richard Edelman Trust is the most valuable commodity in your organisation – although it’s probably not something you talk about often, much less attempt to measure. For the past 16 years,… Continue reading
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If You’re Still Shying Away From Using Technology To Improve Customer Experience – You’re Doomed
You must relentlessly ask: Is this harder for the customer to do? Relentlessly. Because, today, in an increasing number of areas, if it’s not easy-to-use, it’s dead in the water. – Gerry McGovern Re-entry into the world of work after… Continue reading
Paul Taylor 