Latest Posts
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Concentrate on relationships and metrics will improve. Concentrate on metrics and relationships will fail.
Why do so many managers and leaders expect an almost instant improvement in satisfaction results after any change is made? We often fail to recognise that whilst organisational memory is short, community has a long memory Regaining trust often needs… Continue reading
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Complaints Rise Because Our Organisations Are Designed To Generate Complaints
The purpose of a system is what it does Continue reading
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The Collaboration Paradox: Why We Say We Love It, But Our Systems Fight It
If you are struggling to make collaboration work, the problem might not be your people; it might be your structure and system. Continue reading
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Are Small Companies Really Better At Innovation?
Large organisations kill innovation not by size, but by inertia. To avoid this, we must embrace organisational ambidexterity—balancing core efficiency (exploitation) with radical flexibility (exploration). That’s why I believe our model of place based working – the blueprint of which… Continue reading
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Why We Must Pivot to Community Enabling
How do you build resilience into systems? “We need to be system shapers and system stewards – seeking ways to create the system we want, not be passive victims of it” The pivot we need to make is from viewing… Continue reading
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How Can We Create Systems Where Knowledge Becomes Contagious?
Despite unprecedented access to data and technology the number one self stated problem in organisations is always and only ever one thing: communication. The system we need to rebuild must be founded on principles of collective intelligence and self organisation.… Continue reading
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Have we lost our ability to do big, ambitious things as communities?
The system has constrained the ability for local innovation by drawing resources , power and control to the centre. If you’re part of publicly focused services you are part of that same system Continue reading
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Our Obsession With League Tables, And The Performance Paradox
This is our classic paradox: the metrics and targets that are intended to drive improvement can create a powerful set of incentives that actually work against the very innovation and risk-taking we need to strive for. Continue reading
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How To (Re)Build An Innovation Lab
Bromford Lab is dead. But what comes next? And how can we build upon the lessons we learned? Continue reading
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Digital Transformation and Our Failure To Learn From Past Mistakes
The cyclical nature of public sector failure is a testament not to a lack of intelligence or goodwill, but to a deeply ingrained resistance to genuine learning. It’s a system designed for stability, not innovation. The very structures that make… Continue reading
Paul Taylor 