Paul Taylor

June 12, 2012

Is expecting a contribution to community such a bad thing?

Yesterday ,on the Guardian Housing Network , I asked whether it’s right that a Housing Association should expect a resident to make some sort of contribution to the community they move into. That we expect , as the default position ,… Continue reading

May 31, 2012

Listen to customers. But don’t feel you have to do what they say…..

“Do your customers agree with what you are proposing?” was one of the questions our Board asked me this week. My response went something like this: “I don’t know. We’ve listened to what they have told us. We’ve observed how… Continue reading

May 25, 2012

It’s all about people…….

Yesterday I blogged on the dangers of just talking about what you do ,rather than what you actually change. Today I saw a lovely poem – on our internal social network. It’s written by one of our “Opportunities 4 Employment”… Continue reading

May 24, 2012

What do you do again?

I work for a Housing Association. We build homes and we house people. And I dread people asking me what I do for a living. If you work in the same profession, or any other that doesn’t instantly ignite animated… Continue reading

May 16, 2012

It’s our Birthday – Top Learnings of Bromford Social Media Year One

Last night – at our Board – the Chair opened the meeting with a question that I was utterly unprepared for. “Does anyone have an objection to people tweeting during this meeting? As long as they keep the comments relevant… Continue reading

May 14, 2012

Two things you can’t say on Twitter…..

There are two opinions that are definite no-go zones amongst the liberal left twitterati. Opinions that , if you were to express them openly , could see you banished to the most remote, uninhabited and hostile parts of the social… Continue reading

May 12, 2012

Job Descriptions are rubbish…..My Top 5 new rules

Did some work on some JD’s this week. I’ve been messing around them for some time – really struggling to articulate what I wanted. On Wednesday morning at 9:40am it struck me. Somebody , somewhere , about 50 or 60… Continue reading

May 9, 2012

12 Weeks To Change Your Online Life (or hand your iPad back…)

I’ve had a breakthrough that I want to share. Last Week I threw down a special challenge to some of our Board Members and Customer Stakeholders who we had struggled to get engaged in Online collaboration and Social Media. 3… Continue reading

April 21, 2012

The Amazon Test – #CustomerExperience Blog Post

I ordered a Kindle Touch yesterday – expecting a delay as you usually get with new product launches. It was ordered online at 15.38pm. 1-Click. It arrived at my door at 7:35am this morning. It arrives charged. It knows my… Continue reading

March 16, 2012

Highlights from Facebook for the Public Sector – Guest Post

It’s great when a colleague comes back really enthused from a conference. The following is a guest post originally published on our internal Yammer. Take it away @Helenatbromford : Attended a brilliant conference/’unconference’ in Birmingham which left me buzzing with ideas… Continue reading

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