Latest Posts
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Disrupt your Industry. Or be Disrupted.
A customer called us recently. His call was answered really quickly. A repair was needed to his home. His problem was diagnosed with just a couple of questions. He was given a time and date for the repair. He was told it… Continue reading
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Young People are not the problem. But Employers often are.
The other day I was sitting with my colleague , James Walsh , and a Recruitment Consultant – talking about the difficulties of employing young people. And how employers , and outdated recruitment practices, are all too often part of the… Continue reading
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Listen to customers. But don’t feel you have to do what they say…..
“Do your customers agree with what you are proposing?” was one of the questions our Board asked me this week. My response went something like this: “I don’t know. We’ve listened to what they have told us. We’ve observed how… Continue reading
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It’s all about people…….
Yesterday I blogged on the dangers of just talking about what you do ,rather than what you actually change. Today I saw a lovely poem – on our internal social network. It’s written by one of our “Opportunities 4 Employment”… Continue reading
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What do you do again?
I work for a Housing Association. We build homes and we house people. And I dread people asking me what I do for a living. If you work in the same profession, or any other that doesn’t instantly ignite animated… Continue reading
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Job Descriptions are rubbish…..My Top 5 new rules
Did some work on some JD’s this week. I’ve been messing around them for some time – really struggling to articulate what I wanted. On Wednesday morning at 9:40am it struck me. Somebody , somewhere , about 50 or 60… Continue reading
Paul Taylor 