Latest Posts
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Feeling like a somebody rather than a nobody…..
The other day I blogged about the negative press surrounding work experience. And about how employers have to think differently to create a positive experience that unlocks potential in people. Especially the people who are the future of work and… Continue reading
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On this work experience thing……..
Designing The Experience of Work I hated my work experience. Two weeks spent making cup’s of tea and doing the filing for embittered old men. It instilled in me a fear of offices, old men and filing that took 6 years to… Continue reading
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The 2011 Top 10 Social Media Moments @bromfordgroup – My Pick
2011 has a been a pivotal year for the customers and colleagues of Bromford Group. They have embraced social media and used it in new ways to communicate about their work , lives , interests and idea’s. Here’s my personal… Continue reading
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Relationships that work – Customer Deal Blog
One of our main aims is to have customers who would recommend us to their friends. We put this in place over 7 years ago – as a big unifying key performance indicator aimed at getting the whole organisation behind… Continue reading
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Building Social Good – Customer Deal Blog
What would happen if your access to a product depended on you doing something good for society? That you had agree to give something back. Would you agree? Would you walk away? Or would you lie? Well that’s what we… Continue reading
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A Fair Deal – Changing Customer Behaviours – The Customer Deal Blog
Michael O’Leary, Ryanairs love him or hate him CEO, was on good form on Monday’s BBC Breakfast. Defending accusations of hidden charges, he said Ryanair were simply changing customer’s behaviours. They were getting passengers to act in such a way… Continue reading
Paul Taylor 