Change and Transformation
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The Missing Ingredient For Community-Led Innovation Is Permission
The bigger the unit the more pessimistic we get about it. When faced with vast issues like global warming or national debt, we feel a deep lack of control and efficacy. Conversely, smaller units of change, like a local community,… Continue reading
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Institutional ‘Forgetting’ and The Failure of Corporate Memory
Corporate amnesia or ‘institutional forgetting’ -is a phenomenon where organisations lose valuable knowledge, experience, and insights over time. This can be a gradual process or a sudden occurrence, and it can have significant negative impacts on an organisation’s performance, decision-making,… Continue reading
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Designing For Connection Rather Than Transaction
Health is not made in health systems, it’s made in homes, in communities, in workplaces. So unless we can build horizontal bonds between communities and the kind of expertise and resource in health systems, we can’t really make change. Hilary… Continue reading
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Community Is The Only Unit of Sustainable Change
The basic unit of sustained innovation is not a creative individual, nor even a team, but a creative community with a cause. Charles Leadbetter I’m just off the back of a first round of workshops, or rather conversations, about the… Continue reading
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Big Consultancy and The Rise of The Non-Expert ‘Experts’
No one ever got fired for hiring McKinsey, or so the saying goes. The total size of the global transformation market is expected to grow from $445.4bn in 2017 to $2,279.4bn by 2025. The consulting component of a transformation programme… Continue reading
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The Growing Immunity To ‘Change Management Bullshit’
In an era of competing and conflicting crises few things are certain. One thing we can count on though is our organisational ability to cope with change is going to be stretched to breaking point. This is concerning as our… Continue reading
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How To Make A Paradigm Shift
Last week I was in Amsterdam with the Disruptive Innovators Network (you can read my daily updates, here, here, and here) and it got me thinking about how we make the shift from current behaviours and ways of operating. Travelling… Continue reading
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Whatever You Do Today, Don’t Start A Transformation Programme
New research indicates that corporate transformations have a 78% failure rate. The default position is that most top down change programmes will fail. Smaller, well focused, spreadable changes, which are introduced on an ongoing basis in an inconspicuous way trump big… Continue reading
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The People Vs The System – and Why The People Rarely Win
What if we overstate the effect of the people in our organisations, and we spend too much time addressing what they feel and think without addressing the more complex, systemic problems that influence how they perform or behave? Continue reading
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Moving From ‘Big Change That Rarely Happens’ To ‘Small Change That Always Does’
We’re obsessed with big change, but what if we’re underestimating the power of the small changes that lie more easily within our reach? Continue reading
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How (Not) To Change Someone’s Mind
Faced with the choice between changing one’s mind and proving that there is no need to do so, almost everyone gets busy on the proof. ~John Kenneth Galbraith We live in a perpetual echo chamber. We follow the people we… Continue reading
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Why We Need To Learn To Unlearn
Why do we persist in presenting plans that offer the illusion of certainty but are bound to be disrupted? Unlearning is the process of letting go, reframing, and moving away from once-useful mindsets and acquired behaviours that were effective in… Continue reading
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What Face Masks Teach Us About Behaviour Change
Ultimately the innovation and change process begins and ends with one basic premise – listen first Continue reading
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COVID Accelerates Everything: Including Change Fatigue
How can our organisations cope with a coming tsunami of burnt out workers? The signs are all there that the transition to hybrid/remote working is not as painless as the Zoom and Teams enthusiasts are making out. Continue reading
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How To Resist Corporate Hoarding
Many companies are still using software built or purchased from a time when Blockbuster were fining us for late returned videos. Most of the companies we admire for their innovation , your Amazons, your Netflixes or your Apples have no… Continue reading
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The Complex Problem With Big Change Programmes
Change-washing (noun): the process of introducing reforms that purport to bring about change but fail to result in any substantive shifts in systems, services or culture. — Thea Snow and Abe Greenspoon One of the unfortunate side-effects of writing a… Continue reading
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People Aren’t Sick Of Change. They’re Just Sick Of Change Programmes
I don’t buy into the idea that humans intrinsically hate change. I just think that by the time we’re in our 30s or 40s, lots of our experience of change – particularly in the workplace – has been more negative… Continue reading
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Enabling A New World Of Public Service Delivery
The UK now finds itself in its lowest-ever position in the Global Trust Index, just one place off the bottom, with only Russia below it – Ed Williams President and CEO, EMEA The results are in: Nobody trusts anyone anymore.… Continue reading
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Why We Don’t Collaborate
Everyone says they love collaboration. Our open offices are designed to encourage collaboration. We recruit for people who are collaborative in nature. The digital tools we use are aimed at fostering greater collaboration. We promote the benefits of collaboration ,… Continue reading
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The Social Sector Must Rebuild Trust Through Equal Partnerships
This is a edited version of an article originally written for Inside Housing There is a growing realisation that many of our social institutions and public services have run their course. Communities need something different from what’s currently on offer.… Continue reading
Paul Taylor 