Who Really Wins From Digital Transformation?


The birth of the change management movement began in the 1960s and 70s – when big consultancy began to see a vast new market – convincing organisations of the benefits of ‘transformation’. Alongside this came the development of a distinctive, pseudo-scientific language of change which the consultants needed to pitch themselves to new clients. It … Continue reading Who Really Wins From Digital Transformation?

Avoiding The Yo-Yo Effect of ‘Corporate Change Convulsions’


Speeches you never hear at a corporate conference: “….. Our Transformation Programme is going to be small and imperfect. We are going to do many small things that probably won’t work straight away.’ – Chris Bolton In the early 1960s, a New York housewife named Jean Nidetch began a weekly meeting with friends at her home to … Continue reading Avoiding The Yo-Yo Effect of ‘Corporate Change Convulsions’

The Big Problem With Change Programmes


People don’t resist change, they resist bullshit – Peter Vander Auwera A friend of mine told me last week that their organisation was about to begin its third change management programme in just seven years. Each of the two preceding programmes had a number of things in common: People were unclear why a programme was needed in the … Continue reading The Big Problem With Change Programmes

Change, Transformation and Complex Problems: My Top 5 Posts of 2017


One of my 2017 resolutions was to blog more consistently.  The glory days in terms of the readership and reach of this site peaked in 2014 before a decline in 15/16. The problem was lack of discipline. My blogging lesson learnt is you must set aside time to write and not be distracted by everything … Continue reading Change, Transformation and Complex Problems: My Top 5 Posts of 2017

Why Transformation Fails – And How To Avoid It


The concept that 70% of change and transformation programmes fail emerged in the mid 1990’s. There’s actually little evidence that this is true. The 70% figure seems to have emerged because of a lack of clarity about what success looks like – and that most people have a bad experience of them. My contention is … Continue reading Why Transformation Fails – And How To Avoid It