What Face Masks Teach Us About Behaviour Change


Ultimately the innovation and change process begins and ends with one basic premise – listen first

How To Resist Corporate Hoarding


Many companies are still using software built or purchased from a time when Blockbuster were fining us for late returned videos. Most of the companies we admire for their innovation , your Amazons, your Netflixes or your Apples have no such legacy ways of working holding them back. They either cleared them out years ago … Continue reading How To Resist Corporate Hoarding

The Complex Problem With Big Change Programmes


Change-washing (noun): the process of introducing reforms that purport to bring about change but fail to result in any substantive shifts in systems, services or culture.  — Thea Snow and Abe Greenspoon One of the unfortunate side-effects of writing a post that becomes popular such as  People Aren’t Sick Of Change. They’re Just Sick Of … Continue reading The Complex Problem With Big Change Programmes

People Aren’t Sick Of Change. They’re Just Sick Of Change Programmes


I don’t buy into the idea that humans intrinsically hate change. I just think that by the time we’re in our 30s or 40s, lots of our experience of change – particularly in the workplace – has been more negative than positive. Instinctively rejecting it is a learned response – Tom Cheesewright People , we … Continue reading People Aren’t Sick Of Change. They’re Just Sick Of Change Programmes

Enabling A New World Of Public Service Delivery


The UK now finds itself in its lowest-ever position in the Global Trust Index, just one place off the bottom, with only Russia below it – Ed Williams President and CEO, EMEA The results are in: Nobody trusts anyone anymore. The 2020 update of the Edelman Trust Barometer, which aims to survey trust and credibility … Continue reading Enabling A New World Of Public Service Delivery