How To Resist Corporate Hoarding


Many companies are still using software built or purchased from a time when Blockbuster were fining us for late returned videos. Most of the companies we admire for their innovation , your Amazons, your Netflixes or your Apples have no such legacy ways of working holding them back. They either cleared them out years ago … Continue reading How To Resist Corporate Hoarding

The Complex Problem With Big Change Programmes


Change-washing (noun): the process of introducing reforms that purport to bring about change but fail to result in any substantive shifts in systems, services or culture.  — Thea Snow and Abe Greenspoon One of the unfortunate side-effects of writing a post that becomes popular such as  People Aren’t Sick Of Change. They’re Just Sick Of … Continue reading The Complex Problem With Big Change Programmes

People Aren’t Sick Of Change. They’re Just Sick Of Change Programmes


I don’t buy into the idea that humans intrinsically hate change. I just think that by the time we’re in our 30s or 40s, lots of our experience of change – particularly in the workplace – has been more negative than positive. Instinctively rejecting it is a learned response – Tom Cheesewright People , we … Continue reading People Aren’t Sick Of Change. They’re Just Sick Of Change Programmes

Enabling A New World Of Public Service Delivery


The UK now finds itself in its lowest-ever position in the Global Trust Index, just one place off the bottom, with only Russia below it – Ed Williams President and CEO, EMEA The results are in: Nobody trusts anyone anymore. The 2020 update of the Edelman Trust Barometer, which aims to survey trust and credibility … Continue reading Enabling A New World Of Public Service Delivery

Why We Don’t Collaborate


Everyone says they love collaboration. Our open offices are designed to encourage collaboration. We recruit for people who are collaborative in nature. The digital tools we use are aimed at fostering greater collaboration. We promote the benefits of collaboration , or even co-creation, with our customers and service users. Collaboration has replaced innovation as the … Continue reading Why We Don’t Collaborate

The Social Sector Must Rebuild Trust Through Equal Partnerships


This is a edited version of an article originally written for Inside Housing There is a growing realisation that many of our social institutions and public services have run their course. Communities need something different from what’s currently on offer. We could be at the tipping point, the moment when future relationships between citizens and … Continue reading The Social Sector Must Rebuild Trust Through Equal Partnerships