Why We Bend The Rules And What To Do About It


How do you rate yourself for complying with Covid restrictions? Are you saint or sinner? Or are you, like most of us, somewhere in between?

Despite the blame game being played by politicians, most of us do comply with the rules, just not all of the time..

The Complex Task of Simplicity


If you want to make things truly simple to use by your customers, you will nearly always have to make your organization take on more complexity – Gerry McGovern Yesterday, I delivered a talk at a conference that was aimed at getting organisations ‘back to basics’. The problem, I proposed, was that we live in a … Continue reading The Complex Task of Simplicity