Digital
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Digital Transformation and Our Failure To Learn From Past Mistakes
The cyclical nature of public sector failure is a testament not to a lack of intelligence or goodwill, but to a deeply ingrained resistance to genuine learning. It’s a system designed for stability, not innovation. The very structures that make… Continue reading
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Techno-admin, Microtransactions and Designing For Humanity
Techno-admin: a pervasive phenomenon, whereby we customers are forced into infuriating, confusing, absurdly time-consuming and bleakly unrewarding tasks by a machine We are all techno-administrators today. The average person has about 100 passwords to keep track of, a spiralling number of emails… Continue reading
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a short post about death
Even during the most pivotal moments of our lives we are only a few minutes away from being digitally distracted. Twelve to be precise. We check our phones for new messages every 12 minutes. Four weeks ago today we were… Continue reading
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What Digital Transformation Is Not About
#WAODigital18 I’m hearing a lot about testing multiple small things and spreading what works – rather than investing in single Big Bang solutions. The world is moving too fast… — Chris Bolton (@whatsthepont) June 14, 2018 “How ambitious can organisations… Continue reading
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Redefining Trust In A Digital Age
Trust is not coming back. Scepticism reigns, as it should. – Gerry McGovern Since the industrial revolution, a trusting relationship between individuals and organisations has been the norm. This has shaped the way we communicate – both internally and externally.… Continue reading
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Resisting the Rush to Technology for Solutions
Is anyone else getting tired of the talk – and it is mainly talk – of digital transformation? The endless rounds of conferences, clubs and lists of so-called digital leaders – all promising a tech utopia. At a recent event I… Continue reading
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Get Social, Embrace Disruption: Serving the Connected Customer
I’m thinking it’s about 6 minutes to midnight on the Digital Doomsday Clock. Time is running out on the organisations who are yet to board the bus. Yet to start the journey to being different businesses serving changed customers on… Continue reading
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The Battle Against Digital Disruption
A friend of mine – a Housing Association resident – has just received her shiny new smartphone. It’s got a High Definition display more advanced than a TV that just four years would have cost over £1000. It can be… Continue reading
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BYOD: The Right (Digital) Tools For The Job – and The Person
Bring your own device (BYOD) is a disruptive phenomenon where employees bring non-company IT into the organisation and demand to be connected to everything. 70% of mobile professionals will conduct their work on personal smart devices by 2018 – Gartner The… Continue reading
Paul Taylor 