Chris Bolton
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Have we lost our ability to do big, ambitious things as communities?
The system has constrained the ability for local innovation by drawing resources , power and control to the centre. If you’re part of publicly focused services you are part of that same system Continue reading
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Imitation Breeds Mediocrity
Imitation breeds mediocrity. Copying others distracts from developing your own unique strengths and capabilities. True innovation comes from looking inward, understanding your own context and culture, and finding creative solutions that work for you. Copying stifles this. Continue reading
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Should Organisations Sleep On Their Problems?
We know that sleep allows your brain to process information and consolidate memories. This can lead to new insights or perspectives on a problem when you wake up. Sleep helps regulate emotions and reduce stress levels. A calmer mind might… Continue reading
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Understanding The System Beats Recruiting People Every Time
How much better off would we ALL be, if all the resources poured pointlessly into chasing talent were instead poured into understanding systems, and systems thinking? The Quintessential Group This week I got the opportunity to speak at the prestigious… Continue reading
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The Growing Immunity To ‘Change Management Bullshit’
In an era of competing and conflicting crises few things are certain. One thing we can count on though is our organisational ability to cope with change is going to be stretched to breaking point. This is concerning as our… Continue reading
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How To Kill Ideas (Part 53)
Many organisations act as inhibitors of innovation. Rules and protocols are put in place, often for very good reasons, that preserve the status quo. Over time, organisations develop a set of social norms – ‘the way we do things around here’ –… Continue reading
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Why The Employee Idea Scheme Doesn’t Work
The concept of asking employees to share their ideas to drive innovation is always a good one. Unfortunately, the traditional suggestion scheme is, in my opinion, not the way to go about it. Continue reading
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Why Do We Believe In Silver Bullet Solutions?
In folklore, a bullet cast from silver is often one of the few weapons that are effective against a werewolf or witch. In business, the “silver bullet” is a simple, but sure-fire solution to a complex and/or chronic problem. Once… Continue reading
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How To Make Decisions In A World Of Uncertainty When Not Knowing Or Being Sure Of Anything Is The Only Answer We Have (TLDR: Get comfortable with failure..)
In a high stakes environment , where people will die whatever you do next, nobody wants to talk about failure. For companies large and small, to make progress in complex situations means re-evaluating our relationship with the F Word. Continue reading
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What Face Masks Teach Us About Behaviour Change
Ultimately the innovation and change process begins and ends with one basic premise – listen first Continue reading
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Innovating In An Age Of Uncertainty
Faced with uncertainty, those holding the purse strings will be tempted to stop the clock, peddle simplistic solutions and retreat to the past Continue reading
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The Way We Work Isn’t Working
The office, after management, is arguably the biggest inefficiency tax that organisations layer over themselves. They cost huge amounts to procure and maintain, they become an all too convenient base for meetings (another inefficiency tax), and they set a precedent… Continue reading
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People Aren’t Sick Of Change. They’re Just Sick Of Change Programmes
I don’t buy into the idea that humans intrinsically hate change. I just think that by the time we’re in our 30s or 40s, lots of our experience of change – particularly in the workplace – has been more negative… Continue reading
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Enabling A New World Of Public Service Delivery
The UK now finds itself in its lowest-ever position in the Global Trust Index, just one place off the bottom, with only Russia below it – Ed Williams President and CEO, EMEA The results are in: Nobody trusts anyone anymore.… Continue reading
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How To Kill Doomed Projects
The challenge for managers in the “can-do” culture of business is to distinguish between belief as a key driver of success—and belief as something that can blind managers to a project’s ultimate failure – Isabelle Royer It’s always easier to… Continue reading
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What Digital Transformation Is Not About
#WAODigital18 I’m hearing a lot about testing multiple small things and spreading what works – rather than investing in single Big Bang solutions. The world is moving too fast… — Chris Bolton (@whatsthepont) June 14, 2018 “How ambitious can organisations… Continue reading



















