Desire Paths
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Why We Bend The Rules And What To Do About It
How do you rate yourself for complying with Covid restrictions? Are you saint or sinner? Or are you, like most of us, somewhere in between? Despite the blame game being played by politicians, most of us do comply with the… Continue reading
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The Complex Task of Simplicity
If you want to make things truly simple to use by your customers, you will nearly always have to make your organization take on more complexity – Gerry McGovern Yesterday, I delivered a talk at a conference that was aimed at… Continue reading
Paul Taylor 