Paul Taylor

  • Why We Bend The Rules And What To Do About It

    How do you rate yourself for complying with Covid restrictions? Are you saint or sinner? Or are you, like most of us, somewhere in between? Despite the blame game being played by politicians, most of us do comply with the rules, just not all of the time..

    Paul Taylor

  • The Complex Task of Simplicity

    If you want to make things truly simple to use by your customers, you will nearly always have to make your organization take on more complexity – Gerry McGovern Yesterday, I delivered a talk at a conference that was aimed at getting organisations ‘back to basics’. The problem, I proposed, was that we live in a…

    Paul Taylor

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