Gerry McGovern
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Is Digital Bureaucracy Making Us Less Productive?
Bureaucracy is the death of all sound work. Albert Einstein. Some context for this post: I’ve been doing some thinking recently about why people keep saying they are ‘too busy’. Is busyness an indicator of having too much work to… Continue reading
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The Complex Task of Simplicity
If you want to make things truly simple to use by your customers, you will nearly always have to make your organization take on more complexity – Gerry McGovern Yesterday, I delivered a talk at a conference that was aimed at… Continue reading
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The No.1 Problem With The Digital Workplace
“Collaboration is an essential skill of the digital economy. And yet how to collaborate productively is hardly ever taught either in universities or in the workplace.” – Gerry McGovern It’s only a couple of months since I posted Why We… Continue reading
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Why Story Will Always Beat Statistics
Data is not fact and fact is often just a hypothesis anyway. We humans design how data is created and we humans are the ones who interpret data and draw conclusions from it. Therefore, data will always be inherently fallible… Continue reading
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Who Really Wins From Digital Transformation?
The birth of the change management movement began in the 1960s and 70s – when big consultancy began to see a vast new market – convincing organisations of the benefits of ‘transformation’. Alongside this came the development of a distinctive,… Continue reading
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Rebuilding Trust Requires Getting Comfortable With Being Uncomfortable
Difficult conversations, the ones which we all too often shy away from, are the very thing that help build trust in one another. For instance, if you want to spot a couple who are on the verge of splitting up,… Continue reading
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How Complexity Kills Trust
Customers trust those who give them control — who put them in control — of their lives. They distrust those who try to control them. – Gerry McGovern Why do you trust the companies, organisations, and institutions you deal with? Chances are it isn’t… Continue reading
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If You’re Still Shying Away From Using Technology To Improve Customer Experience – You’re Doomed
You must relentlessly ask: Is this harder for the customer to do? Relentlessly. Because, today, in an increasing number of areas, if it’s not easy-to-use, it’s dead in the water. – Gerry McGovern Re-entry into the world of work after… Continue reading
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The Case Against Digital Transformation
Something that’s being sold to you as more convenient may well be a lost social interaction that you’ll never get back – Ben Holliday, Convenience Isn’t Digital Last week a friend of ours told me a story about trying to get some… Continue reading
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Redefining Trust In A Digital Age
Trust is not coming back. Scepticism reigns, as it should. – Gerry McGovern Since the industrial revolution, a trusting relationship between individuals and organisations has been the norm. This has shaped the way we communicate – both internally and externally.… Continue reading
Paul Taylor 