Tag: internet

• Can I Borrow A Cup Of Wi-Fi?

  I’m on holiday. I’m flicking through Twitter and sipping a beer in a village bar. Outside, some Thai kids are playing a game on the smartphone they’ve borrowed from their Mum. Locals pop in every so often to sit down , catch up on gossip and read their emails. What’s wrong with this picture? Here […]

  Paul Taylor

  February 19, 2013

  Customer Experience, Digital Inclusion

  3g, barclays, Birmingham, community, digital exclusion, internet, manchester, sainsbury, thailand

• The Connected Homeless

  “It’s amazing how nice their Smartphones are. Some would actually go without food rather than lose their Smartphone.” This quote is from a manager of a homelessness hostel.  Someone who has observed up close that, for the Connected Generation , staying in touch with their networks isn’t a luxury- it’s a necessity. This isn’t something […]

  Paul Taylor

  December 19, 2012

  Digital Inclusion, Social Business

  customer s, Digital Inclusion, employment, engagement, Facebook, homelessness, internet, socialmedia, Young People

• 10 Myths From The Year We Went Social

  2012 – The Year We Went Social from Paul Taylor 2012 was the year in which the Housing Association sector went social. It’s very positive that so many of us have recognised the clear customer service and business benefits that social and digital engagement can bring. This was year we went social. And these are […]

  Paul Taylor

  December 10, 2012

  Customer Experience, Housing, Leadership, Social Media

  business, customer relationship, digital literacy, gaming, housing association, internet, marketing, social-media, technology

• Digital Myths

  How confident are you using the internet? On a scale of 1 to 10. And how confident would you say the average user of social housing is? Last week , I posted about the myth of social housing residents and digital inclusion. How 99% of our new customers said they had the ability to access the […]

  Paul Taylor

  September 21, 2012

  Digital Inclusion, Housing, Skills and Enterprise

  Digital Inclusion, internet, IT, Jobs, Mobile, UK Housing

• The Great Divide?

  Residents of social housing are , pretty much , excluded from access to the internet. If you believe everything you read. Grant Shapps MP once said Social Housing tenants live in a “digital apartheid” Martha Lane Fox has said that “Almost half” of the UK’s adult population who do not use the internet live in social […]

  Paul Taylor

  September 14, 2012

  Digital Inclusion

  boris worrall, bromford, Digital Inclusion, grant shapps, internet, jake berry, kingsley iball, martha lane fox, nick atkin

• Break Your Own Rules

  I had a couple of great little customer service experiences recently that I’d like to share. On both occasions the employee admitted breaking the rules.  They had done something that I , the customer , thought was great service. But it was against the practices or policies as applied by their own managers. See what you […]

  Paul Taylor

  July 31, 2012

  Customer Experience, Leadership

  common sense, customer service, internet, personalising, policies, rules, surprising