Tag: internet
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Digital Myths
How confident are you using the internet? On a scale of 1 to 10. And how confident would you say the average user of social housing is? Last week , I posted about the myth of social housing residents and digital inclusion. How 99% of our new customers said they had the ability to access the […]
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The Great Divide?
Residents of social housing are , pretty much , excluded from access to the internet. If you believe everything you read. Grant Shapps MP once said Social Housing tenants live in a “digital apartheid” Martha Lane Fox has said that “Almost half” of the UK’s adult population who do not use the internet live in social […]
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Break Your Own Rules
I had a couple of great little customer service experiences recently that I’d like to share. On both occasions the employee admitted breaking the rules. They had done something that I , the customer , thought was great service. But it was against the practices or policies as applied by their own managers. See what you […]