Get Social, Embrace Disruption: Serving the Connected Customer


I’m thinking it’s about 6 minutes to midnight on the Digital Doomsday Clock. Time is running out on the organisations who are yet to board the bus. Yet to start the journey to being different businesses serving changed customers on a multiplicity of screens. 1 in 4 Executives from around the world believe the time … Continue reading Get Social, Embrace Disruption: Serving the Connected Customer

The Battle Against Digital Disruption


A friend of mine – a Housing Association resident – has just received her shiny new smartphone. It’s got a High Definition display more advanced than a TV that just four years would have cost over £1000. It can be controlled without actually touching it. It tracks her eye and wrist movement and stops playing … Continue reading The Battle Against Digital Disruption

Digital Myths


How confident are you using the internet? On a scale of 1 to 10. And how confident would you say the average user of social housing is? Last week , I posted about the myth of social housing residents and digital inclusion. How 99% of our new customers said they had the ability to access the … Continue reading Digital Myths

The UK doesn’t trust young people – New Blog


When I was on holiday I sent the following  couple of tweets: “Talking guy from neighbouring maharashtra. Trad fishing family now working in #mobile. State is as populous as Mexico and India’s richest”  “Massive number of #geny and enterprising – doing 2,3,4 different jobs. We better stop doom and gloom in UK or these guys will eat us … Continue reading The UK doesn’t trust young people – New Blog