If we do not respond to people and communities’ desire for power, we will lose our legitimacy and waste the potential of the many ways they can have agency over what matters to them. If we do not continually, bravely work to build trust, we will lose the essential foundation for everything we do. – Civil … Continue reading If We Don’t Develop Different Relationships, We’ll Lose Our Legitimacy
5 Surprising Customer Service Experiences ( and what they tell us )
If you put “Customer Relationship” into Google you will most likely get a diagram like this. Which doesn’t look like any relationship I’ve ever had. Another January, more High Street woe , more stories of how customer service is declining. My belief ? Service is actually improving in the UK. But far too slowly compared … Continue reading 5 Surprising Customer Service Experiences ( and what they tell us )
Relationships that work – Customer Deal Blog
One of our main aims is to have customers who would recommend us to their friends. We put this in place over 7 years ago – as a big unifying key performance indicator aimed at getting the whole organisation behind delivering great customer experiences. But this can’t be delivered on our own. Relationships are a … Continue reading Relationships that work – Customer Deal Blog
